Absolutly Disapointed
First let me point out that when finding General Discussion it says " Not for technical Support" and Second under Board Rules it says; Welcome to our little off-topic area where you can chat with othe...
Forum Discussion
We tell people it's a tech support site because that's what it is. Sure, the general discussion area is not for tech support, but it's also not for ranting, as this site is not social media nor is it a complaints site. There are many sites that welcome ranting, and if ranting is what you want, go to one of those sites and rant away.
You'd serve your own interests better if instead of ranting you posted under tech support and worked with the HN reps on the site to see what's going on. Were you misled during your sales call? They can pull the call and see whether the sales person set the proper expectations or not. If they didn't, you may get a break.
Dialup speeds? Prove it. Create an account at Testmy.net, run speed tests to show evidence that your speeds are like dialup.
Ranting only gets you angry, and no amount of ranting will fix your system or get you off the hook with the penalties for breaking the contract. Why not be proactive and try to improve the service? For all you know it just needs tweaks (but keep in mind that it will never be like cable). The reps on this site are very willing to help, and if you work with them, you may see other benefits as well.
Here we go... Exactly my first and second point. A place to discuss tech related issues but not looking for tech support. Got one guy telling me one thing and another telling me another.
I'm fully aware that it may fault that I did not research hughsnet. Thank you. Let's just rub that wound a little harder... People these days generally don't need to research an internet provider. Coming from Spectrum for the last 6 years you get use to having high speeds and reliability. So ya its my fault that when I called to sign up they spoke a lot of tech talk or what I call nerd speak to me to try and sell me their service. I bought into the fact that they said 25mgbs a second was all I needed. Why... Because I trusted them like I trusted Spectrum to deliver me high speeds and reliability. Never once did they say my service would drop 6 times per day. Never once did they say I would experience constant buffering. Never once did they say they have the crappiest service of all time. They take advantage of people like me and because they know... You know.... That this service is absolutely garbage and anyone that gets it will leave. You (HughsNet) further take advantage of people and charge them $400 for early termination! Its obserd and Hughsnet should be sued into bankruptcy and forced to repay ever customer every cent they spent plus hardship they had to deal with.
As for proving my speeds to you. I'm not sure how to post screen shots from testmy.net but it says download speed is 0.5 MGBS and Upload is 1.6 MGBS. The upload speed is barely fast enough to load email. And the download lmao I don't even know where to begin....
I'm fully aware that it may fault that I did not research hughsnet. Thank you. Let's just rub that wound a little harder... People these days generally don't need to research an internet provider. Coming from Spectrum for the last 6 years you get use to having high speeds and reliability. So ya its my fault that when I called to sign up they spoke a lot of tech talk or what I call nerd speak to me to try and sell me their service. I bought into the fact that they said 25mgbs a second was all I needed. Why... Because I trusted them like I trusted Spectrum to deliver me high speeds and reliability. Never once did they say my service would drop 6 times per day. Never once did they say I would experience constant buffering. Never once did they say they have the crappiest service of all time. They take advantage of people like me and because they know... You know.... That this service is absolutely garbage and anyone that gets it will leave. You (HughsNet) further take advantage of people and charge them $400 for early termination! Its obserd and Hughsnet should be sued into bankruptcy and forced to repay ever customer every cent they spent plus hardship they had to deal with.
As for proving my speeds to you. I'm not sure how to post screen shots from testmy.net but it says download speed is 0.5 MGBS and Upload is 1.6 MGBS. The upload speed is barely fast enough to load email. And the download lmao I don't even know where to begin....
muppetlover78 wrote:
Here we go... Exactly my first and second point. A place to discuss tech related issues but not looking for tech support. Got one guy telling me one thing and another telling me another.No, you don't have that. You have one guy explaining the purpose of this section, and another explaining the purpose of both th is support community as a whole AND this section in particular.
Since you seem to be having a difficult time understanding the section description, I'll try to explain it to you...
"A place to chat about tech or tech-related topics and just have fun. :) *NOT FOR HUGHESNET SUPPORT*"
Exactly what it says. This section is a place to talk about tech-related topics, whatever they may be. Talk about your ipad. Talk about your new HDMI cable. Talk about your network. Talk about your desktop. Talk about your new switch. Talk about your TV. Etc, etc. etc.
"A place to chat about tech or tech-related topics and just have fun. :) *NOT FOR HUGHESNET SUPPORT*"
That means just what it says... AND HAVE FUN. All you're doing is complaining. You can and should do that elsewhere.
"A place to chat about tech or tech-related topics and just have fun. :) *NOT FOR HUGHESNET SUPPORT*"
Once again self explanatory. This section is NOT for HughesNet Support.
--------------------------------------------------------------
As for the HughesNet Support Community itself, it IS for HughesNet support, as both the site description and section descriptions suggest. If people tell you to come to the HughesNet Support Community for HughesNet support, that is correct. If people tell you to come to the General section of said community for HughesNet support, that is NOT correct.
Get it now? If not, that's on you.
