Hate Hughes.net
My father recently died and between my parents my father was the only one using the internet. God bless him he was 90 years old. My mother canceled the service and the tech who could hardly speak english told her she had to go up on the roof (my Mom is 89 years old) and remove the transmitter. She thought it was a joke. He told her No Joke, you don't return in 45 days we charge you 500.00 dollars. Are you kidding me. My Mother just lost her husband of 67 years and now she had to deal with this. My brother and I don't live close and this is a problem since my mother can't afford the $500.00 charge. I am so disapointed with hughes.net. I can't recommend and I hope the CEO of thie horrible company realizes the hardship this policy is. We have contacted the Michigans Attorny General. We are also reaching out to the local TV news station for a "Hall of Shame" report on Hughes.net.un
Hello Kenosabe,
Welcome to the community and thank you for bringing this to our attention. I'm very sorry for your loss and I apologize for how our phone rep handled that; it is not how we want to treat our customers.
I can certainly arrange for a technician to de-install the equipment for you. Our installation department is closed at the moment, but I will escalate this to them and when I get an update, I will PM you tomorrow.
