Forum Discussion
Failing To Provide Service
We have had HughesNet since May. Since then we have had to call every 10 days or so to "fix our internet" because it was never working properly. Many times we were promised that the issue was resolve...
I have been with Hughesnet for 5 years. Unfortunately for those in rural areas there are no good options but this company has lied to me repeatedly. I upgraded to gen 5 hesitantly since my speeds until this point fell below dial up standards at times (got a 41 kbps with a rep on phone once even well below dial up). With promises of 25 Mbps download and 3 Mbps upload I got excited and when told my bill would only be $2 more a month I jumped in. After a few weeks service got slow so i complained.. offered a free upgrade for more data while escalating to a lvl4 tech.. tech decided to send a tech to my home. The 3rd party tech honestly told me there are areas of extreme congestion and that hurts our speeds. Furthermore while upgrading my modem my dish was not. So I was not pointed to the new satellite and very congested on the old. The tech left knowing nothing had changed. Once again with the level 4 tech on phone I'm told well Hughesnet is having problems but should be ironed out soon and I get a 3 month credit to bring down bill. Well somehow my bill is $20 higher than before and I still can't get the speeds I paid for. I spent two hours on the phone tonight (mostly hold time) honestly the person's accent was so thick and rate of speech so fast I had great great difficulties (and sadly I spent years in teleservices training reps overseas in India to deal with Americans and I still couldn't understand this person well at all). Now I get to do the dance again. I get a call from a lvl4 tech tomorrow even knowing exactly how this will go I feel powerless to stop, I want to be able to stream movies and play games like the commercials say (btw seeing a Hughesnet commercial inspires rage in me and likely every customer you already have) but I know this won't be fixed and truly the only thing you can do is complain and reduce the cost of the crap service that simply using will cause frustration.
P.s. got this when trying to post cause service is so awful
Correct the highlighted errors and try again.
There was an error while attempting to post your message. Try again in a few minutes.
Likely because my speeds are measured in kbps rather than mbps
P.s. got this when trying to post cause service is so awful
Correct the highlighted errors and try again.
There was an error while attempting to post your message. Try again in a few minutes.
Likely because my speeds are measured in kbps rather than mbps
Deanwferguson, you're posting in an area that's clearly labeled NOT FOR HUGHESNET SUPPORT. This site is not a rant site, it is a tech support site -- if you need tech support, post under Tech Support.
"There was an error while attempting to post your message. Try again in a few minutes.
Likely because my speeds are measured in kbps rather than mbps"
No, it has nothing to do with that, but thanks for the hysterical paranoia. It has to do with you clicking Send more than once. The system gives that error when the user does that.
- Just to point out you were likely posting as I did write a long paragraph that we shouldn't post here. And we're I ranting I'd use more deplorable wording. And lastly maybe the second click happened cause with those kbps speeds and post not happening with slow speeds I clicked again. Gosh it's nice to see how kindly you speak to people going through levels of frustration no service has given them ever before. (Well this is a lil ranty, my former post was just collusion of facts to support another poor victim
deanwferguson wrote:
Just to point out you were likely posting as I did write a long paragraph that we shouldn't post here. And we're I ranting I'd use more deplorable wording. And lastly maybe the second click happened cause with those kbps speeds and post not happening with slow speeds I clicked again. Gosh it's nice to see how kindly you speak to people going through levels of frustration no service has given them ever before. (Well this is a lil ranty, my former post was just collusion of facts to support another poor victimIs this from some Damon Wayans bit?
Can someone decypher this for me please? I just see a lot of words thrown together. For example, what's a "collusion of facts"... in context?
How can someone write something like this and complain about not being able to understand an foreign, outsourced tech support person on the phone? Are you certain that they were able to understand you?
- Mara, there are a boat load of Deans out here that are very frustrated! Save your snark for your magic game buddies.
205 wrote:
Mara, there are a boat load of Deans out here that are very frustrated! Save your snark for your magic game buddies.Right, and this is NOT the appropriate forum to voice them. Take a hike.
- Mark your trolling people. If at any point you had been polite it would likely have dropped. Why do you defend a company making so much money with so many disastisfied customers? We all know the truth is they simply have too many customers and when peak times hit the service becomes non viable for usage for much of anything beyond checking email or maybe glancing at some web sites.
