My modem has died. No lights on. I have been through all the diagnostics, the outlet is good, etc. How do I get a new one? Is there a 3rd party modem that will work as a replacement? Thanks.
Good morning cmcorrigan,
Just following up on your site visit- glad to see it was completed and that you're back online! Feel free to drop by the community again if you have any other concerns.
Thanks,
Liz
Hi cmcorrigan,
Thank you for reaching out, I'll send you another modem. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch.
Let me know how the new modem works out for you!
Thanks,
Liz
Great, thanks. The service address is the best one for non-USPS shipping.
The modem arrived and I installed it according to the directions, but it never completes the install process. It gets stuck in "install parameter" where it says "tuning". It takes about 30 minutes to reach 100%, then starts over. I let this run all night and it is still stuck in the tuning loop.
Good morning cmcorrigan,
Just following up on your site visit- glad to see it was completed and that you're back online! Feel free to drop by the community again if you have any other concerns.
Thanks,
Liz
A new modem arrived and I installed it according to the directions, but it never completes the install process. It gets stuck in "install parameter" where it says "tuning". It takes about 30 minutes to reach 100%, then starts over. I let this run all night and it is still stuck in the tuning loop. I did finally unplug, wait, and plug it in again, but the same install problem occurs.
I would call the tech support line so they can troubleshoot it live with you.
