Forum Discussion
Failing To Provide Service
We have had HughesNet since May. Since then we have had to call every 10 days or so to "fix our internet" because it was never working properly. Many times we were promised that the issue was resolve...
Aside from the complaints being off-topic and vastly inappropriate for this area:
There was a major recurring and intermittent outage for a swath of customers since around 0000 UT 03 Sep. This was noted elsewhere on this site. Please be patient.
My outage started last night (9/2) at around 6:30 pm, and the system is still a bit glitchy. Edit: I see from the announcements that the issue was expected to be resolved in the afternoon of 9/2 but it started for me in the evening of 9/2. MarkJFine, you're on Beam 68, right? Did you experience any outages?
Drew's complaint sounds to me as something more long term than the outage, though it's hard to discern among all the grrrr.
Drew's complaint is basically doing the same things repeatedly and expecting different results.
I didn't see anything last night but I was out early. Have been noticing some unusually long delays and broken connections this morning, but haven't really been on top it.
"doing the same things repeatedly and expecting different results."
That's the definition of something..... LOL
I rebooted the HT2000W shortly after 8pm 9/2 Eastern time (0000 UT 9/3) and that is when I started to have the issue, so I am not sure if my reboot of the HT2000W was the start for me, or if it was at 0000 UT (8pm EST/6pm MT).
maratsade, did a reboot start the issue for you, or are you on mountain time?
I use a batch file to automate grabbing the logs from the HT2000W after it creates them at 0000 UT/8pm Eastern. I then use a spreadsheet graph to look at usage for each device and other numbers from the log, so I can see the SQF bounce all over and lose connection at the gateway after 8pm 9/2.
Ignore the 50+ Mbps numbers, they are caused when I reboot the HT2000W and the usage accumulators reset back to zero -- the spreadsheet here is treating it as a rollover of 32 bit integers, so in the graph it just creates the illusion of a data usage spike. This is because I rebooted, and stitched the logs together and is not related to the issue.
The dark blue line in the graph for SQF has gone crazy since 8pm 9/2 and when it gets too low connection is lost.
Hope this is resolved soon, but I was wondering if others can avoid it by not reseting/rebooting the HT2000W until the fix is in?
