Failing To Provide Service
We have had HughesNet since May. Since then we have had to call every 10 days or so to "fix our internet" because it was never working properly. Many times we were promised that the issue was resolve...
Forum Discussion
I rebooted the HT2000W shortly after 8pm 9/2 Eastern time (0000 UT 9/3) and that is when I started to have the issue, so I am not sure if my reboot of the HT2000W was the start for me, or if it was at 0000 UT (8pm EST/6pm MT).
maratsade, did a reboot start the issue for you, or are you on mountain time?
I use a batch file to automate grabbing the logs from the HT2000W after it creates them at 0000 UT/8pm Eastern. I then use a spreadsheet graph to look at usage for each device and other numbers from the log, so I can see the SQF bounce all over and lose connection at the gateway after 8pm 9/2.
Ignore the 50+ Mbps numbers, they are caused when I reboot the HT2000W and the usage accumulators reset back to zero -- the spreadsheet here is treating it as a rollover of 32 bit integers, so in the graph it just creates the illusion of a data usage spike. This is because I rebooted, and stitched the logs together and is not related to the issue.
The dark blue line in the graph for SQF has gone crazy since 8pm 9/2 and when it gets too low connection is lost.
Hope this is resolved soon, but I was wondering if others can avoid it by not reseting/rebooting the HT2000W until the fix is in?
MrBuster, I'm on Eastern time, and I realized the system was down in the evening, so I don't know exactly when it first went down. I checked the modem and about 3 lights were out. I rebooted the modem, and all the lights except System came back on. This morning (9/3) at around 6:30 am, System was still out. I rebooted the modem again, and also restarted the computer, and it was working. It's still a bit glitchy, though. Sometimes the connection cuts out, then it comes back. So, for me, the second reboot ended the issue. The first reboot did not.
My connection(s) are still all over the place! Obviously, not all affected customers have been restored. I've re-booted numerous times and still can not maintain a connection. I'm in Ohio with sunny blue skies and more than frustrated with Hughes Net performance
Watch how fast service returns tommorow when everyone comes back to work. Hugesnet you can't close down the shop over a holiday!
- Actually the level4 techs got the day off. If you called customer service today you would know. Don't attack people frustrated understandably. Some of us have never received the service we pay for yet are at the mercy of the two almighty satellite providers
Thanks -- since you are eastern time and you first noticed the issue 6:30pm last night (9/2), it is apparent that we started to experiance the issue at different times. The issue did not start for me until I rebooted shortly after 8pm eastern time. From the graphs you can see my performance was excellent before 8pm (except for a short heavy rain at 5pm).
The issue causes intermitent connections because the satellite signal strength is all over the place -- so everything is working then when the SQF drifts too low there is a loss of connection for a few seconds while reassociating to the gateway.
Under the System Status screen, the 'Satellite Receive Signal Strength' value is the SQF in the log -- do you see your value jumping all over the place, or has it settled down to a constant value for you?
Thanks!
They may still be fixing the issue. It doesn't seem to be a weather related issue, so the weather in Ohio would not impact performance in this case. Things break, be patient. Hughesnet is working to restore full performance.
My connection(s) are still all over the place! Obviously, not all affected customers have been restored. I've re-booted numerous times and still can not maintain a connection. I'm in Ohio with sunny blue skies and more than frustrated with Hughes Net performance
It varies, and it's affecting performance, but most things can be done just fine at the moment. Streaming isn't working so well because the system cuts out for nanoseconds and the streaming service doesn't seem to like that.
MrBuster wrote:Under the System Status screen, the 'Satellite Receive Signal Strength' value is the SQF in the log -- do you see your value jumping all over the place, or has it settled down to a constant value for you?
Thanks!
Decided to check some logs on my server...
Looks kinda nasty.Is it my imagination or is there a correspondence with the graphs? We are on different beams and different gateways...any thoughts? The scale is a little different, but the drop offs seem to hit about the same time....
