Forum Discussion
hoewing14
7 years agoNew Poster
Failing To Provide Service
We have had HughesNet since May. Since then we have had to call every 10 days or so to "fix our internet" because it was never working properly. Many times we were promised that the issue was resolve...
deanwferguson
Sophomore
I have been with Hughesnet for 5 years. Unfortunately for those in rural areas there are no good options but this company has lied to me repeatedly. I upgraded to gen 5 hesitantly since my speeds until this point fell below dial up standards at times (got a 41 kbps with a rep on phone once even well below dial up). With promises of 25 Mbps download and 3 Mbps upload I got excited and when told my bill would only be $2 more a month I jumped in. After a few weeks service got slow so i complained.. offered a free upgrade for more data while escalating to a lvl4 tech.. tech decided to send a tech to my home. The 3rd party tech honestly told me there are areas of extreme congestion and that hurts our speeds. Furthermore while upgrading my modem my dish was not. So I was not pointed to the new satellite and very congested on the old. The tech left knowing nothing had changed. Once again with the level 4 tech on phone I'm told well Hughesnet is having problems but should be ironed out soon and I get a 3 month credit to bring down bill. Well somehow my bill is $20 higher than before and I still can't get the speeds I paid for. I spent two hours on the phone tonight (mostly hold time) honestly the person's accent was so thick and rate of speech so fast I had great great difficulties (and sadly I spent years in teleservices training reps overseas in India to deal with Americans and I still couldn't understand this person well at all). Now I get to do the dance again. I get a call from a lvl4 tech tomorrow even knowing exactly how this will go I feel powerless to stop, I want to be able to stream movies and play games like the commercials say (btw seeing a Hughesnet commercial inspires rage in me and likely every customer you already have) but I know this won't be fixed and truly the only thing you can do is complain and reduce the cost of the crap service that simply using will cause frustration.
205
7 years agoNew Poster
Dean I feel your pain! A little over a year ago I switched to HughesNet. The representative that installed my service assured me I could stream NetFlix and Hulu no problem. He told me he had customers who had reached their data limit that could still stream these services. I guess I just wanted to believe. I have NEVER been able to watch a NetFlix or Hulu program without CONSTANT buffering. It has gotten so bad that I wait minutes for websites to come up.
It is clear that Hughesnet's compensation system promotes the blowing of sunshine where sunshine should never be and that Hughesnet knowingly oversells capacity on their satellites. I am over the top frustrated that satellite is my only choice. BUT! When my contract is up I am done!
It is clear that Hughesnet's compensation system promotes the blowing of sunshine where sunshine should never be and that Hughesnet knowingly oversells capacity on their satellites. I am over the top frustrated that satellite is my only choice. BUT! When my contract is up I am done!
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