Finally got Gen5
They finally allowed me to upgrade my showroom account to Gen5. Going to have some fun playing with this.. I can't play with customers accounts. Don't want to screw anything up.
Forum Discussion
I am a new customer to Hughes Net. I have had the "Gen 5" system for 5 days now and have spent 4 of those 5 days with tech support trying to get this system to work as sold. Slow to impossible streaming, slower service using the web on a laptop than previous provider. I have been told that the system has to: (in order of service cal and I have case numbers); "adjust itself" after changing specs on the 2.4 settings; "stabilize the satellite signal" (for reasons unspecified); correct a "deviation" problem by itself (the last supposed to take 2 to 3 days). As far as this customer is concerned, I have been sold a boat anchor. . . . .It goes back the next problem that occurs, which I am certain it will. By the way, D/L speeds run anywhere from 9.7 to 24.1 using their test site (on good sunny days!!!). It has shown as high as 40 plus, but will only stream successfully on 1 device. Not worth the time or money so far.
Hello no1home4U,
I see that you're new here. Welcome to the community and thanks for posting! Please start a new thread under tech support and share your speed test results.
When you complete the speed test, ensure that you are directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices should be used). Also, since you are a Gen5 customer, the minimum download file size is 25 Mbps, and the minimum upload file size is 3 Mbps. Please complete at least three tests, each spaced five minutes apart, so that we can get a better evaluation of your experience. Thanks.
Instructions for Speed Test:
http://customer.kb.hughesnet.com/Pages/7001.aspx
-Aedan
