Forum Discussion
Slow Gen5 download speed
For the past three months I have been experiencing super slow Gen5 internet download speeds starting in late aftenoon until late at night. What is going on and what is HughesNet doing to fix the problem if they are aware of it? Check my speed test results that I ran Saturday night.
I'm having a similar issue. The company is working on these issues, trying to figure out where they come from. While it may seem nothing is happening, they're actually being proactive.
I'm having a similar issue. The company is working on these issues, trying to figure out where they come from. While it may seem nothing is happening, they're actually being proactive.
Good morning lostmtnman,
I'm glad you found the community, thank you for posting and providing your testmy.net speed test URL. Our engineers are aware of this and they are implementing additional capacity in an effort to address these concerns. No timeframe has been given on when this work will be completed, but once I have news about it I'll let you know.
Your patience and understanding are much appreciated.
I switched to HughesNet two months ago (ht2000w, windows 7). Download speeds have dropped to under 1 (ONE) Mbs and are fluctuating between 0.2 and 3 Mbs. My work requires a high-speed connection, which obviously HughesNet cannot provide. I have not experienced this bad of a service (and system) with any Internet service provider (my previous provider was COX; and prior to that DSL through ATT; and going back all the way to dial-up). I wonder how HughesNet can stay in business. This is one of those examples of how a company over-promises and under-delivers. It seems that HughesNet has no capacity to deliver and has to throttle speeds down to nearly zero. HughesNet did respond to my inquiry, not with a solution, but with excuses.
I have been having the same issue for months. According to the company that installed the system, Hughes net is aware of this and has no fix in sight. Apparantly they are offering some discounts. When i talked to support they acted like they didn't know anything about it and tried to make me feel like I was imagining the slowness. I can perform the same task with hughes net (and get nowhere) and switch over to my phone hot spot and get great speed with no performance issue. that is pretty telling. the speed test I have always used is showing a .3 download speed instead of 3.0 that I used to get using the same speed test. The speed test Hughes has you use doesn't show the slowness. no idea what it is testing.
