Forum Discussion
HT1100 Upgrade To Gen5 Questions
Is it still possible to upgrade to Gen5 and keep our current HT1100 modem? If yes, what all does this entail, and what costs would be associated with such an upgrade?
We're currently on the Gen4 10GB daytime per month plan, and would like the Gen5 similar priced equivalent (20GB plan).
We've been customer for 13+ years, and was also curious if the monthly price could remain same as now $59, for the expected new 2 year contract?
Due to still using HT1000 and being a loyal long time customer, instead of jumping up to $69 in 6 months, we're hoping this may be possible.
Good morning cybo54,
Thanks for reaching out. As maratsade mentioned, you will get a HT2000w when you upgrade to Gen 5. The new modem is $150 MSRP, but we provide it for free for upgrades.
Technically the HT1000 can work with Gen 5, but we suggest using the HT2000w, as it is optimized to work with the Gen 5 technology; might as well use it since we send it to you anyway.
Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.
-Liz
- We can't edit posts anymore??? If not, apologies for above formatting w/ everything squished together, it was not that way when I posted
They send you a new modem for Gen 5; I don't think you can use the old modem with Gen 5, but I could be wrong. As for editing, you can still do so. Just click the 3 vertical dots on the right hand side of the post area and click "Edit." The HN reps on this site will be able to answer your other questions.
Back when we moved to Gen4, 2016 or 2017 I think, Amanda or Liz said we could use HT1100 for Gen5 later.
Now, that way may be "fake Gen5", and maybe not so fast, I can't remember how it was explained, but our main goal here is 20GB daytime a month instead the 10GB we have now.
Hopefully this is still possible as I know it will keep our end costs down that way
Thank you for the info on editing. I would have seen that, but until you mentioned it was not there, I now see it's blocked by "uBlock Origin" I didn't see until I turned that off.
I think that if they keep you on the old satellite you can use the old modem. If no one else answers your question, the reps will be back on Monday and they will, or you can call customer service or use the chat service. I hope it's possible for you to do what you want.
You're welcome! Wow, I didn't realise that UBlock Origin blocks the 3-dot menu. I wonder why. I use a different app and it doesn't block the edit function. I guess you'd have to unblock UBlock if you want to use the functions listed in that menu...
Good morning cybo54,
Thanks for reaching out. As maratsade mentioned, you will get a HT2000w when you upgrade to Gen 5. The new modem is $150 MSRP, but we provide it for free for upgrades.
Technically the HT1000 can work with Gen 5, but we suggest using the HT2000w, as it is optimized to work with the Gen 5 technology; might as well use it since we send it to you anyway.
Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.
-Liz
Liz - Thank you for the reply!
I think we own the HT1100 modem, or at least do not pay any lease fees for this, would there be lease fees on the HT2000w if sent for free?
For the HT2000w, would a new dish install be required too?
If we can stay on HT1100 is a truck roll required, or is that a requirement no matter what due to needing a dish realignment even on HT1100?
The main reason we wanted to stick with the HT1100 was to avoid truck roll costs, but now that I asked above I guess that may be required even if we stayed on HT1100 :(
Hi cybo54,
Since you're a purchase customer, there would be no lease fees for your HT2000w.
Only Gen 3 or other legacy customers would require a truck roll if they upgrade to Gen 5. I've sent you a follow up PM as well.
-Liz
