I was just curious how long everyone has had HughesNet.
As of Dec 5th it's been 15 years for me. The Pro Plus legacy plan (425MB per day) from Dec 5th 2004 through Feb 2016, Gen4 from Feb 2016 through Mar 2017, and Gen5 since March 2017.
Please refrain from posting complaints about HughesNet in this thread.
I think since 2004. The first plan I had, I got 300MB per day. I believe there was a free zone at some point, maybe from 3 am to 7 am, or something like that.
I think mine started out at either 350MB or 375MB. There was no notice or anything when it went up to 425MB. It was a nice surprise.
The "Download Zone" was from 2AM to 7AM. That free time sure came in handy, especially with things like upgrading from Windows 8 to 8.1 and then to Windows 10 when it came out.
I've been on about as long as you guys, maybe not quite... No idea when I started, but probably 2006.. And I've made no progress... STILL on the Pro Plus plan.
I want to say I started with a DW6000 around '04 or '05 and have been through several upgrades since: DW7000 (although it may have been a 7700), HT1000, HT1100, HT2000W.
I started off with a DW6000 as well, then upgraded to the DW7000, HN7000S, HT1100 and my present HT2000W.
The HN7000S upgrade was a little irksome, as my speed immediately dropped to about a third of what it had been, as in 300-400Kbps compared to 900-1000Kbps. It eventually got back up to normal, then surpassed it, but it took a few months.
" DW6000 as well, then upgraded to the DW7000, HN7000S, HT1100 and my present HT2000W."
I don't remember if I started with the DW6000 or the 7000. I had the others, though.
I remember how painfully slow it was getting to https sites. LOL. That improved tremendously with the newer modems.
I'll reach the 1st year now.
HugesNet as a company is excellent, they give discounts, their (after Cap reach) net speed is slightly better than our former Internet Provider's. Hughes has great customer service too. The Satellite Internet system has It's limits, but as a company I like them a lot. I can't complain and I wouldn't complain, because I think they are doing a great job. I'm planning to stay with them as long as possible. :-) I wish Hughes would start 5G system in our rural area.
I've been happy with them too, and with their customer service, which improved considerably from what DirecWay had, which was a bit rough around the edges. :) I've had nice customer service reps who have done what they can with the limited authority they have, and the community kicked things up a notch with expert help from fellow subscribers and from the HN team on here.
Lately, and possibly because it's the holiday season and more people may be at home using a lot of data and causing congestion on the beam, I've had measured speeds of under 1Mbps at times (if Testmy.net is to be believed), and while some things are a bit slooooooooow (big downloads are a nope, for instance), normal browsing and email work pretty well.
Noticed it started going wonky last Tues/Weds. I'm guessing that either someone bought something new that's using a f-ton of data continuously, and/or it's someone new on 68/SDO that's doing that. Eventually that person's going to get throttled. If it takes 20 days to get throttled, we'll know it was the latter.
How I know it was last Tues/Weds: I had two 3GB macOS updates, an iOS update, a 3.5GB Xcode update, a whole bunch of apps, a mac Office update, and a Win10 update all in one day - and all of it was much slower and sinusoidal than normal - even at 3am.
