Hughes net
My 10g renewed today, it’s at 5g now on the first day. Run, run people from this money grab ripoff. When I agreed to install, They never told me it wasn’t unlimited data. They said the speed was slow...
Forum Discussion
First and foremost, there is absolutely no reason for you to disrespect everyone in this community with your foul language. As well, you may want to read through the "Community Terms of Service" and "Community Guidelines", which YOU agreed to by posting here, and refrain from using foul language in the future. You can find both topics in the "About the Community" section. You may want to peruse the "Welcome/Getting Started" topic in that section, as well.
Regarding your service, it is unlimited, but you receive a finite amount of high speed data every month. As well, it is not HughesNet's fault if your devices are using your data. Devices can use a lot of data on their own, especially if they are not set up to use as little as possible.
If you feel that you were misled during your sales call, you can request that the call be reviewed. If it's determined that proper expectations were not set during that call, you may have recourse. You can request the sales call review by creating a new topic in the "myAccount & Billing" section and requesting it.
If you would like help with your data usage issue, please start a new topic in the "Tech Support" section and ask for it. In the meantime, the following two threads may help you...
I wonder what foul language you see...
First and foremost, No one reads Terms of Service's anywhere. As well, don't tell anyone they have 10GB or 50GB and say it's then unlimited. There is no difference between speeds when I have my 10GBs and when I don't. Youtube doesn't play HD 720 or 1020 videos without having to load/buffer for a long time wether my data just renewed or I have none and if I played all or any of my videos in HD I would use up even 50GBs in 3 weeks alone.
Regarding HughesNet Customer Service, it is terrible. No one wants to wait for hours or days for one of them to tell them they need to upgrade. They never know what you're talking about and are a big waste of time. If they can't increase download speeds or give us more Gigs/m then they are no help to anyone.
The issue is a money grabbing company and until they change it will always be terrible and unfortunatel for those who can not get anything else. Don't tell me 150/m for 50GB data and the same download/upload speeds as $50/m plan isn't laughable.
If you'd like help with your data usage issues, please start a new topic in Tech Support.
If you'd like help with your speed issues, please start a new topic in Tech Support, and provide the test results URL after you've run some speed tests outlined in the following instructions...
https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607
Regarding your opinion of HughesNet's data and speed, you're certainly entitled to it, but you fail to realize that HughesNet's system has considerably less bandwidth available than the fiber you mentioned, so though you may want unlimited high speed data, it's simply not possible to provide it. Too many people using the system at the same time taxes it, and if people had unlimited data, most of them would be doing the number one thing people do with unlimited data... streaming. Too many people doing so at the same time would slow the system considerably for anyone using it. High speed data allotments cause people to prioritize that data, and what they use it for, which ensures that the system is not overtaxed (most of the time), in the same way that a bridge built to handle 10,000 cars per hour can't handle 100,000 cars per hour. It would turn into a traffic jam. Metering the traffic keeps is flowing, in the same way that metering high speed data usage keeps the system usable.
Lastly, regarding your claim of HughesNet's ability to use less data for streaming a lie, you may want to learn about the Video Data Saver and streaming sources' ability to adjust definition.
kintho wrote:I wonder what foul language you see..
The foul language that was removed after I posted about it. The foul language that you weren't here to see, but whose warning your felt the need to indirectly criticize without having the necessary information. The foul language that was the type that sticks out like a sore thumb. THAT foul language. Any other critiques?
