Kudos

I don't doubt it one bit, Amanda.  In my experience, you all work very hard and definitely at all hours; I remember during the outage you were up --maybe not awake, but up-- and keeping us updated very late at night, on what should have been your time off.  You all make a hard-working team and you need to know that some of us actually sincerely appreciate all you do and are thankful for your dedication to customer service and to constant improvement of that service as well as the product.