Forum Discussion
canceling service
How the **bleep** do you talk to someone who can do something for you.. Service has sucked since the day got it. Called several times to have someone come out to fix it and still not working. Trying to cancel because they haven't held up their end of the contract and they want to charge me $350.00 for early termination. What the **bleep**.
9 Replies
Hello,
Thank you for reaching out. I would be happy to assist you. Please send me the SAN or the phone number registered to the account.
Kathy
The supervisor I was on the line with just hung up on me. The phone number is 828-450-1012
We apologize for your negative experience! Please provide me with the first and last name on the account.
Kathy
Tracy Suder
Thank you.
Kathy
Hi Tracy,
The termination fee is $355 to cancel the services. Please call HughesNet customer service at (866) 482-1777 to cancel the services.
Thank you
We apologize for your negative experience; after running diagnostics on your account, it indicates that everything is working. If you would like to cancel the services, you would have to contact our customer service at (866) 482-1777.
Thank you
Why should I have to pay if I haven’t had the service they promised and asked for help two times without it working. I’ve been paying for services that haven’t been what they should be and now have to pay to get out of their crappy service? Not good business or customer service being hung up on when the said they were trying to help.
