Forum Discussion
COVID-19 and HughesNet...
Though I understand there are situations out there where changes could help, I really hope that HughesNet doesn't do anything too drastic, or at least not data wise. A lot of people are asking on va...
"I should be able to stream."
This can't be guaranteed in a system with such limited capacity and so subject to congestion, latency, and the devices and configuration the user has at home. If they guaranteed that you could stream, then you need to ask for a sales call review.
The amount of data you have is not what influences the quality of streaming. People in the past have posted they can stream while they're in FAP. What influences streaming is congestion, latency, network management practices, and things on the user's side such as the kind of devices they have and how they are set up. And those who have issues have to become troubleshooters and detectives, as very often the system is working fine on the satellite side and the issue is on the users' side, so they need to figure it out, as the reps can only see the system side.
I don't want in any way to invalidate your concerns, because I agree that it's very frustrating to pay so much money for something and then find it doesn't work as well as we expected, but perhaps we all need to focus more on reality and adjust our expectations, and learn to be proactive instead of reactive.
In any case, I think you'd get more out of doing something proactive, like requesting the sales call or working with the reps on this site to troubleshoot your system than out of just being upset. Be upset, but do something about it.
Bgleason62 wrote:
I know it is not unlimited, but I should be able to stream at the very beginning of my cycle without constant buffering. I watch my data to see where it is at. Personally, I don't stream myself, my wife has shows she likes to watch. At any rate, it buffers from day 1 of a cycle and because it buffers our data burns up through the buffering so we aren't able to view as many episodes as we should. A one hour episode can actually end up as 1 1/2 hours to 2 hours because of buffering. Haven't done the math yet on how much data that accounts for but essentially we lose 1/2 to a full amount of what we should extra during a single episode. Like I said, we could have 100% data remaining, 75%, 50%, 25%...whatever, it still buffers badly and constantly. We also have computer off and we just use our mobile data on our phones not wifi.
If it appears I am being or getting upset it is because I was just pointing out to a post that stated people were wanting HN to dump the cap and their service would come to a crawl. I was just stating mine has always been that way from day 1. Then EVERYONE starts telling me to open a new thread and open a ticket. I wasn't asking for anything, I was just commenting. If I am being reactive it is because my first comment was being read into with something I never asked for. I am only stating our experience.
They were telling you to open a ticket because this site is tech and account support, not a comment site. This site has real HN reps at a high level within the company that can help solve issues, and in the past, they've been both very supportive and very successful. To me it's worth a try. I've worked with them when I've had issues and they've been very helpful.
Bgleason62 wrote:
If it appears I am being or getting upset it is because I was just pointing out to a post that stated people were wanting HN to dump the cap and their service would come to a crawl. I was just stating mine has always been that way from day 1. Then EVERYONE starts telling me to open a new thread and open a ticket. I wasn't asking for anything, I was just commenting. If I am being reactive it is because my first comment was being read into with something I never asked for. I am only stating our experience.
