Forum Discussion

BAKER072's avatar
BAKER072
Freshman
5 years ago

Re: Extremely slow speed

Very slow speed I agree we are not getting what was promised,, I have two internet companies , thinking Hughesnet was better in regard to speed . My other internet is only internet 5 , and it's faste...
  • GabeU's avatar
    GabeU
    5 years ago
    BAKER072 wrote: 
    The commercial is advertising falsely also I have heard from reading here that after three months the bill increases..

    Just like on the HughesNet website, the TV commercials have fine print.  As well, the HughesNet Subscriber Agreement is available for anyone on the net to read, and every prospective customer should read that agreement before signing up for service.  Along the same lines, everyone should thoroughly research HughesNet before making the decision of signing up for it, especially considering the fact that it comes with a 24 month commitment.  IOW, know what you're buying before you buy it.

     

    There is no bill increase after three months unless you signed up through a reseller that offered such.  Initial plan discounts with HughesNet proper, if they are offered at the given time, are for either 12 months or 24 months, and such is indicated on the website and/or during the sales call.

ReederP's avatar
ReederP
New Poster
I have been dealing with slow internet since before Covid. We signed a 2-year agreement to boost the speed (recommended by tech support) and there is no difference. I can't make calls using WiFi on my phone, Zoom is so slow I can't attend my work meetings, and if I try to watch anything I spend half the time watching the loading bar.
Why am I paying more? Now I'm locked into a 2-year agreement but I can't do my job so I have to drive to Starbucks to attend meetings.
Suggestions?
GabeU's avatar
GabeU
Distinguished Professor IV
5 years ago
ReederP wrote:
We signed a 2-year agreement to boost the speed (recommended by tech support) and there is no difference. 

There is a 24 month commitment for all new customers.  For existing customers, when upgrading service type, such as from Gen4 or prior to Gen5, there is a new 24 month commitment.

 

There is no 24 month commitment option to boost speed, save for the aforementioned service upgrade, of which Gen5 offers higher speed in comparison to prior plans.