False advertisement of download speeds
I upgraded from Gen4 to Gen5 on 9/16/17. Immediately after the tech left I tried my new internet out to see all this speed, unfortunately Gen5 was way slower than Gen4 I had. After several days of sp...
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These are directly from hughesnet's speed test:
09/22/2017 02:08 PM | 3481 | 2897 | Yes |
09/22/2017 01:57 PM | 13091 | 3095 | Yes |
09/22/2017 01:52 PM | 8115 | 2885 | Yes |
09/21/2017 04:56 PM | 173 | 2785 | Yes |
09/20/2017 06:36 PM | 176 | 2563 | Yes |
09/20/2017 06:27 PM | 1131 | 2566 | Yes |
09/20/2017 06:23 PM | 1004 | 751 | Yes |
09/20/2017 06:19 PM | 480 | 360 | Yes |
09/20/2017 04:35 PM | 755 | 2459 | Yes |
Testmy.net results are as follows:
10.5mbps download 949kbps upload
672 kbps 1.6mbps
4.6mbps 1.5mbps
386kbps upload timed out
Those three test were date/time as follows: 9/20/17 4:35pm, 9/21/17 6:07pm and this morning 9/22 8:20am
Your speeds are like mine. They have burned up my Trial period trying to fix it. Looks like I'm going to collections now. :(
It may be beneficial for you to start a new topic to address your individual speed issue.
With that said, unless you signed up through a reseller that specifically offered such, there is no trial period. Hughesnet, themselves, do not offer a trial period.
