Because I live in the country, I do not have a choice of internet providers. The cable companies only want to serve densely populated areas, because they make higher profits there. So, here I am stu...
So, I don't know what is going on with Hughesnet. Last week, in the middle of my church bible study on Zoom, my internet connection crashed. I am 80 and stay home a lot so I thank God for my zoom connection of which I attend most of my church services. But, I don't think Hughes is on god's side. I was able to reach tech support, and she got me back on, though I missed a half hour, but for the test of the week I continue to have issues. Three of my security cameras are offline, and I can not get them back online. I live alone and cannot afford to be without cameras. And my printer is offline. I have done all the suggestions to fix the problems. I keep getting messages from HP and Blink that it is not the fault of the devices that it is my internet connection. Now I get a notice from Hughes that Fusion is now available in my area. So I called to check the price but it is way out of my price range since I am on Social Security and can barely afford what I am getting now. I have applied for help on my internet bill but,it turns out that I am only eligible for $30.00: a month help and Fusion would add way more to my bill. Meanwhile I have got to get my cameras and printer back online.
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other internet available","id":"message:137388","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:99302"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:General"},"conversation":{"__ref":"Conversation:conversation:137388"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:137388"},"body@stripHtml({\"truncateLength\":200})":" Because I live in the country, I do not have a choice of internet providers. 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Because I live in the country, I do not have a choice of internet providers. The cable companies only want to serve densely populated areas, because they make higher profits there. So, here I am stuck with this horrible service. I have had Hughes for over 4 years now and all it has done is get worse. They know that we in the country have no other choice, and boy, have I seen what lack of competition causes. First of all, they lie to us, they claim to provide high speed, it is not only NOT high speed, it is slower than slow, sometimes I think it is never going to download. Second, the equipment that I am paying $15.00 a month rental for, is old, worn out, and out dated. That might be the reason for my slow downloads. I can't replace any of it myself, because, only Hughes stuff will work, I considered purchasing their wi-fi booster, which is $100.00, but, with the lies they have told me over the years, how do I know it will work? Of course, no other wi-fi booster will work on Hughes. Oh, I hope we can get cable out here, we have been trying for years, it doesn't look like it will happen any time soon and it appears, that Hughes knows something about that, because, they are not worried about competition.
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Because I live in the country, I do not have a choice of internet providers. The cable companies only want to serve densely populated areas, because they make higher profits there. So, here I am stuck with this horrible service. I have had Hughes for over 4 years now and all it has done is get worse. They know that we in the country have no other choice, and boy, have I seen what lack of competition causes. First of all, they lie to us, they claim to provide high speed, it is not only NOT high speed, it is slower than slow, sometimes I think it is never going to download. Second, the equipment that I am paying $15.00 a month rental for, is old, worn out, and out dated. That might be the reason for my slow downloads. I can't replace any of it myself, because, only Hughes stuff will work, I considered purchasing their wi-fi booster, which is $100.00, but, with the lies they have told me over the years, how do I know it will work? Of course, no other wi-fi booster will work on Hughes. Oh, I hope we can get cable out here, we have been trying for years, it doesn't look like it will happen any time soon and it appears, that Hughes knows something about that, because, they are not worried about competition.
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So, I don't know what is going on with Hughesnet. Last week, in the middle of my church bible study on Zoom, my internet connection crashed. I am 80 and stay home a lot so I thank God for my zoom connection of which I attend most of my church services. But, I don't think Hughes is on god's side. I was able to reach tech support, and she got me back on, though I missed a half hour, but for the test of the week I continue to have issues. Three of my security cameras are offline, and I can not get them back online. I live alone and cannot afford to be without cameras. And my printer is offline. I have done all the suggestions to fix the problems. I keep getting messages from HP and Blink that it is not the fault of the devices that it is my internet connection. Now I get a notice from Hughes that Fusion is now available in my area. So I called to check the price but it is way out of my price range since I am on Social Security and can barely afford what I am getting now. I have applied for help on my internet bill but,it turns out that I am only eligible for $30.00: a month help and Fusion would add way more to my bill. Meanwhile I have got to get my cameras and printer back online.
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So, I don't know what is going on with Hughesnet. Last week, in the middle of my church bible study on Zoom, my internet connection crashed. I am 80 and stay home a lot so I thank God for my zoom connection of which I attend most of my church services. But, I don't think Hughes is on god's side. I was able to reach tech support, and she got me back on, though I missed a half hour, but for the test of the week I continue to have issues. Three of my security cameras are offline, and I can not get them back online. I live alone and cannot afford to be without cameras. And my printer is offline. I have done all the suggestions to fix the problems. I keep getting messages from HP and Blink that it is not the fault of the devices that it is my internet connection. Now I get a notice from Hughes that Fusion is now available in my area. So I called to check the price but it is way out of my price range since I am on Social Security and can barely afford what I am getting now. I have applied for help on my internet bill but,it turns out that I am only eligible for $30.00: a month help and Fusion would add way more to my bill. Meanwhile I have got to get my cameras and printer back online.
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It would benefit you to post your tech issues on the tech support board, so the reps here can take over your case and help you maximise your experience. Might want to give a try. This section you have posted your comments in is not for tech support, so the reps will not intervene.
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