So much disappointment
I have read everything I can on Satellite internet regarding latency, bandwidth, etc... My disappointment stems from the lack of honesty and clarity with Hughsnet and thier service. Yes, I should hav...
Forum Discussion
Thank you for the suggestion. I am glad it functions well for you. I suppose its all relative to our expectations and experiences based on our location.
Weather at your location or at the location of the ground station (the ground station is always in another state) can influence your internet experience. Other factors such as congestion and latency, as well as network optimisation strategies, can influence it too.
For tech support, go to https://community.hughesnet.com/t5/Tech-Support/bd-p/TechSupport and start a ticket by clicking on "Start a topic." Provide details of the issues you are encountering.
You can also call 866-347-3292; they're available 24/7. Expect delays, as like with most companies everywhere, their call centers are suffering the effects of the pandemic.
If ultimately the system does not work for you, you have the choice to cancel by calling 866-347-3292. If you're still under contract, there will be penalties for early cancellation. If you have not worked actively with the reps on this site to give them the chance to improve your system, the cancellation fee will be valid and they will not consider cutting you any breaks. It would be to your benefit to work with them to improve the system.
Janeenlh wrote:Thank you for the suggestion. I am glad it functions well for you. I suppose its all relative to our expectations and experiences based on our location.
