Forum Discussion
Tech companies
It seems to me that many of the customer complaints here are not really about Hughes per se, but are about the tech companies that Hughes chooses to do the work. There're rude, they never show up w...
Easy answer for an Ops guy: Cost, especially when you're giving free installations. You want the cheapest, most efficient, and available techs. Same for phone support. There's enough sunk cost in the technical part that there's little margin available for support or overhead.
MarkJFine wrote:Easy answer for an Ops guy: Cost, especially when you're giving free installations. You want the cheapest, most efficient, and available techs........
Well, judging by the posts I see here, I can see they may get the cheapest, but IMO often not the most efficient, or available. I would still advise people to find their own tech company, and not to have a provider choose it for them.
Of course, if you're getting free installation you may not have this choice. Although I even wonder about that. If I sent someone to my tech company for a new Hughes installation, and Hughes was running a free installation promotion at the time, I think they would probably still get it.
I found a good tech company years ago. I also think they're honest, because whenever I've called them asking if there's a better alternative to Hughes, they always tell me no, rather than trying to sell me something else and collecting another commission or installation fee.
Maybe better worded would have been: most efficient and available for the company, not necessarily the consumer. If I have one installer that can do 6 - 8 installs in a day, every day, that's pretty efficient and available, and gives me a lot more bang for the buck. even if they're only 75% accurate. It might be efficient enough to cover the risk of having to send someone else out to fix it later, if need be.
