Forum Discussion

cwescott92's avatar
cwescott92
Freshman
7 years ago

Usage not showing

For the past 2 days I have not been able to check my usage. I get the message "Bandwith cannot be checked at this time. (CC:Fap-1).

  • GabeU's avatar
    GabeU
    7 years ago

    cwescott92

     

    Okay.  This is most likely something the reps will need to address, but in order for them to do so you should repost this on the Tech Support section.  

     

    In the meantime, you may be able to see your data through the Usage Meter, which you can download for Windows at the myAccount site (you don't need to sign in).  

     

    There is also a mobile app for Android and Apple devices.  You can download it through their corresponding "stores", which you can find by searching for it on Google.  Just search "HughesNet mobile app" and you'll see them listed.  

     

    Edit:  I see now that you already did create a new topic in Tech Support.  

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago

    Where is it that you are trying to see your usage?  On the HughesNet myAccount site or the Usage Meter?  

     

    For basic info you can click on the "My Usage" link at the top of this page, as well, though, again, the info it shows is VERY basic, as in circle graphs and percentages.  No real numbers.    

    • cwescott92's avatar
      cwescott92
      Freshman
      7 years ago

      I check it under my account and usage. I usually check it daily, but it still has this error message day 3.

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        7 years ago

        cwescott92

         

        Okay.  This is most likely something the reps will need to address, but in order for them to do so you should repost this on the Tech Support section.  

         

        In the meantime, you may be able to see your data through the Usage Meter, which you can download for Windows at the myAccount site (you don't need to sign in).  

         

        There is also a mobile app for Android and Apple devices.  You can download it through their corresponding "stores", which you can find by searching for it on Google.  Just search "HughesNet mobile app" and you'll see them listed.  

         

        Edit:  I see now that you already did create a new topic in Tech Support.