Forum Discussion

aria's avatar
aria
New Poster
2 years ago

excessive dsta usage suddenly

suddenly data usage  so i bought another 15 GB of tokens and it is almost gone in six days.

that is the amount I have for monthly use and rarely use it all.

have not used internet any more than usual

would like to find out what is wrong and have it fixed

Data Management
  • Remy's avatar
    Remy
    2 years ago

    aria,

     

    Thanks for reaching out! Upon looking into your account, the first thing I'm noticing is your alignment is off by quite a bit, and we'd definitely like to get that resolved as soon as possible. A technician will reach out to confirm and schedule the visit, at no cost to you! 

     

    It seems your data reset today, on the 28th. There has been less than 1GB used today, which is a good sign. It appears all of the usage is coming from a desktop directly connected to the modem. About 670MB have been used today by that computer. Are you performing any internet activities that you haven't in the past?

     

    Thanks,

    Remy

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    2 years ago

    aria 

    Something/someone on your network is using this data. It could be anything, such as software updates, devices (computers, internet-connected TVs, etc.), large downloads, ads on pages, and more.  Have you recently bought something that is connected to the internet? A Roomba, a smart TV, a Ring camera, etc.? All those can use a lot of data fast.  15 GB gone in 6 days is 2.5 GB average a day. That amount of data can easily be used just with streaming or with smart devices. 

     

    It falls on you to figure out what is using this data and to fix the leak(s). It takes a bit of detective work, and here's a post that tells you how to do it:  https://community.hughesnet.com/t5/Tech-Support/Where-s-my-bytes-Testing-for-data-leaks/m-p/77194#M55085

     

    • aria's avatar
      aria
      New Poster
      2 years ago

      i do not use any smart devices do not have tv or any of those things you mentioned. No new programs  and have malwarebytes premium and all scans are clear.

      I have had a lot of problems with modem and it was supposed to be replace but was told one was sent and never receiver and then charged for it.

      i live in off grid  system and turn computer off every night to save electric.

      using internet no more than usual .

      Also had to buy more tokens and was supposed to get free ones which never got

      First got one for 5 gb and that did not help then got one 10 gb and still did not help so got another 5 gb  all since aug 21 and never received the free ones .

      The modem has problems.

       

  • aria's avatar
    aria
    New Poster
    2 years ago
    4m ago
     

     

    i do not use any smart devices do not have TV or any of those things you mentioned. No new programs  and have malwarebytes premium and all scans are clear.

    I have had a lot of problems with modem and it was supposed to be replace but was told one was sent and never receiver and then charged for it.

    i live in off grid  system and turn computer off every night to save electric.

    using internet no more than usual .

    Also had to buy more tokens and was supposed to get free ones which never got

    First got one for 5 GB and that did not help then got one 10 GB and still did not help so got another 5 GB  all since Aug 21 and never received the free ones .

    The modem has problems.

     

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      2 years ago

      aria 

      The HughesNet reps are around M-F during business hours, and hopefully one of them will reply to you tomorrow. They can run remote diagnostics on your modem (your modem needs to be plugged in and turned on for this to work) and check on status of the modem you were told you were being sent. I hope everything resolves quickly for you. 

    • Remy's avatar
      Remy
      Moderator
      2 years ago

      aria,

       

      Thanks for reaching out! Upon looking into your account, the first thing I'm noticing is your alignment is off by quite a bit, and we'd definitely like to get that resolved as soon as possible. A technician will reach out to confirm and schedule the visit, at no cost to you! 

       

      It seems your data reset today, on the 28th. There has been less than 1GB used today, which is a good sign. It appears all of the usage is coming from a desktop directly connected to the modem. About 670MB have been used today by that computer. Are you performing any internet activities that you haven't in the past?

       

      Thanks,

      Remy

      • aria's avatar
        aria
        New Poster
        2 years ago

        no more than usual. I did finish watching a webinar that was started before but no more that usual,
        Yesterday after contacting you with the problem suddenly seemed to stop using an excessive amount .
        I usually do not use up all my monthly amount and rarely have to buy a very small tokens to get me through.
        My modem was supposed to be replaced over a year ago and was told that one was sent but never got it.
        Then was charged for one but was able to remove the charges.
        This time i bought 5 gb as that should have been enough but no so i bought another 10 gb just in case and that went very
        fast so then bought another 5gb and suddenly there was only 600 plus mb left.
        I bought more that I use in a month and it all only lasted about six days.
        I also bought the tokens with free ones equal to what I bought .
        All this should have been more that enough.
        My modem gets turned off at night due to off grid electric by hydro and solar and when turning it on in the morning the top light
        started turning light red which was why modem was to be replaced
        Now when turned on it is very bright red which I was told was due to heating up but cannot be heating up when it had been
        off for over twelve hours
        I do not hear very well over phone and only have a land line phone so communication needs to be through email.
        I would really like the free tokens promised.