Something/someone on your network is using this data. It could be anything, such as software updates, devices (computers, internet-connected TVs, etc.), large downloads, ads on pages, and more. Have you recently bought something that is connected to the internet? A Roomba, a smart TV, a Ring camera, etc.? All those can use a lot of data fast. 15 GB gone in 6 days is 2.5 GB average a day. That amount of data can easily be used just with streaming or with smart devices.
i do not use any smart devices do not have tv or any of those things you mentioned. No new programs and have malwarebytes premium and all scans are clear.
I have had a lot of problems with modem and it was supposed to be replace but was told one was sent and never receiver and then charged for it.
i live in off grid system and turn computer off every night to save electric.
using internet no more than usual .
Also had to buy more tokens and was supposed to get free ones which never got
First got one for 5 gb and that did not help then got one 10 gb and still did not help so got another 5 gb all since aug 21 and never received the free ones .
i do not use any smart devices do not have TV or any of those things you mentioned. No new programs and have malwarebytes premium and all scans are clear.
I have had a lot of problems with modem and it was supposed to be replace but was told one was sent and never receiver and then charged for it.
i live in off grid system and turn computer off every night to save electric.
using internet no more than usual .
Also had to buy more tokens and was supposed to get free ones which never got
First got one for 5 GB and that did not help then got one 10 GB and still did not help so got another 5 GB all since Aug 21 and never received the free ones .
The HughesNet reps are around M-F during business hours, and hopefully one of them will reply to you tomorrow. They can run remote diagnostics on your modem (your modem needs to be plugged in and turned on for this to work) and check on status of the modem you were told you were being sent. I hope everything resolves quickly for you.
Thanks for reaching out! Upon looking into your account, the first thing I'm noticing is your alignment is off by quite a bit, and we'd definitely like to get that resolved as soon as possible. A technician will reach out to confirm and schedule the visit, at no cost to you!
It seems your data reset today, on the 28th. There has been less than 1GB used today, which is a good sign. It appears all of the usage is coming from a desktop directly connected to the modem. About 670MB have been used today by that computer. Are you performing any internet activities that you haven't in the past?
no more than usual. I did finish watching a webinar that was started before but no more that usual, Yesterday after contacting you with the problem suddenly seemed to stop using an excessive amount . I usually do not use up all my monthly amount and rarely have to buy a very small tokens to get me through. My modem was supposed to be replaced over a year ago and was told that one was sent but never got it. Then was charged for one but was able to remove the charges. This time i bought 5 gb as that should have been enough but no so i bought another 10 gb just in case and that went very fast so then bought another 5gb and suddenly there was only 600 plus mb left. I bought more that I use in a month and it all only lasted about six days. I also bought the tokens with free ones equal to what I bought . All this should have been more that enough. My modem gets turned off at night due to off grid electric by hydro and solar and when turning it on in the morning the top light started turning light red which was why modem was to be replaced Now when turned on it is very bright red which I was told was due to heating up but cannot be heating up when it had been off for over twelve hours I do not hear very well over phone and only have a land line phone so communication needs to be through email. I would really like the free tokens promised.
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suddenly data usage so i bought another 15 GB of tokens and it is almost gone in six days.
that is the amount I have for monthly use and rarely use it all.
have not used internet any more than usual
would like to find out what is wrong and have it fixed
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suddenly data usage so i bought another 15 GB of tokens and it is almost gone in six days.
that is the amount I have for monthly use and rarely use it all.
have not used internet any more than usual
would like to find out what is wrong and have it fixed
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tha...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCwxNDA1NjUsMTQwNTY1","node":{"__ref":"ForumReplyMessage:message:140565"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCwxNDA1NjUsMTQwNTY4","node":{"__ref":"ForumReplyMessage:message:140568"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:140564":{"__typename":"Conversation","id":"conversation:140564","solved":true,"topic":{"__ref":"ForumTopicMessage:message:140564"},"lastPostingActivityTime":"2023-09-11T16:22:56.887-04:00","lastPostTime":"2023-09-11T16:22:56.887-04:00","unreadReplyCount":21,"isSubscribed":false},"ModerationData:moderation_data:140564":{"__typename":"ModerationData","id":"moderation_data:140564","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:140564_1":{"__typename":"Revision","id":"revision:140564_1","lastEditTime":"2023-08-26T18:54:06.525-04:00"},"CachedAsset:theme:customTheme1-1741992650696":{"__typename":"CachedAsset","id":"theme:customTheme1-1741992650696","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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excessive dsta usage suddenly","moderationData":{"__ref":"ModerationData:moderation_data:140565"},"body":"
Something/someone on your network is using this data. It could be anything, such as software updates, devices (computers, internet-connected TVs, etc.), large downloads, ads on pages, and more. Have you recently bought something that is connected to the internet? A Roomba, a smart TV, a Ring camera, etc.? All those can use a lot of data fast. 15 GB gone in 6 days is 2.5 GB average a day. That amount of data can easily be used just with streaming or with smart devices.
Something/someone on your network is using this data. It could be anything, such as software updates, devices (computers, internet-connected TVs, etc.), large downloads, ads on pages, and more. Have you recently bought something that is connected to the internet? A Roomba, a smart TV, a Ring camera, etc.? All those can use a lot of data fast. 15 GB gone in 6 days is 2.5 GB average a day. That amount of data can easily be used just with streaming or with smart devices.
i do not use any smart devices do not have tv or any of those things you mentioned. No new programs and have malwarebytes premium and all scans are clear.
I have had a lot of problems with modem and it was supposed to be replace but was told one was sent and never receiver and then charged for it.
i live in off grid system and turn computer off every night to save electric.
using internet no more than usual .
Also had to buy more tokens and was supposed to get free ones which never got
First got one for 5 gb and that did not help then got one 10 gb and still did not help so got another 5 gb all since aug 21 and never received the free ones .
i do not use any smart devices do not have tv or any of those things you mentioned. No new programs and have malwarebytes premium and all scans are clear.
I have had a lot of problems with modem and it was supposed to be replace but was told one was sent and never receiver and then charged for it.
i live in off grid system and turn computer off every night to save electric.
using internet no more than usual .
Also had to buy more tokens and was supposed to get free ones which never got
First got one for 5 gb and that did not help then got one 10 gb and still did not help so got another 5 gb all since aug 21 and never received the free ones .
i do not use any smart devices do not have TV or any of those things you mentioned. No new programs and have malwarebytes premium and all scans are clear.
I have had a lot of problems with modem and it was supposed to be replace but was told one was sent and never receiver and then charged for it.
i live in off grid system and turn computer off every night to save electric.
using internet no more than usual .
Also had to buy more tokens and was supposed to get free ones which never got
First got one for 5 GB and that did not help then got one 10 GB and still did not help so got another 5 GB all since Aug 21 and never received the free ones .
i do not use any smart devices do not have TV or any of those things you mentioned. No new programs and have malwarebytes premium and all scans are clear.
I have had a lot of problems with modem and it was supposed to be replace but was told one was sent and never receiver and then charged for it.
i live in off grid system and turn computer off every night to save electric.
using internet no more than usual .
Also had to buy more tokens and was supposed to get free ones which never got
First got one for 5 GB and that did not help then got one 10 GB and still did not help so got another 5 GB all since Aug 21 and never received the free ones .
The HughesNet reps are around M-F during business hours, and hopefully one of them will reply to you tomorrow. They can run remote diagnostics on your modem (your modem needs to be plugged in and turned on for this to work) and check on status of the modem you were told you were being sent. I hope everything resolves quickly for you.
The HughesNet reps are around M-F during business hours, and hopefully one of them will reply to you tomorrow. They can run remote diagnostics on your modem (your modem needs to be plugged in and turned on for this to work) and check on status of the modem you were told you were being sent. I hope everything resolves quickly for you.
Thanks for reaching out! Upon looking into your account, the first thing I'm noticing is your alignment is off by quite a bit, and we'd definitely like to get that resolved as soon as possible. A technician will reach out to confirm and schedule the visit, at no cost to you!
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It seems your data reset today, on the 28th. There has been less than 1GB used today, which is a good sign. It appears all of the usage is coming from a desktop directly connected to the modem. About 670MB have been used today by that computer. Are you performing any internet activities that you haven't in the past?
Thanks for reaching out! Upon looking into your account, the first thing I'm noticing is your alignment is off by quite a bit, and we'd definitely like to get that resolved as soon as possible. A technician will reach out to confirm and schedule the visit, at no cost to you!
\n
\n
It seems your data reset today, on the 28th. There has been less than 1GB used today, which is a good sign. It appears all of the usage is coming from a desktop directly connected to the modem. About 670MB have been used today by that computer. Are you performing any internet activities that you haven't in the past?
no more than usual. I did finish watching a webinar that was started before but no more that usual, Yesterday after contacting you with the problem suddenly seemed to stop using an excessive amount . I usually do not use up all my monthly amount and rarely have to buy a very small tokens to get me through. My modem was supposed to be replaced over a year ago and was told that one was sent but never got it. Then was charged for one but was able to remove the charges. This time i bought 5 gb as that should have been enough but no so i bought another 10 gb just in case and that went very fast so then bought another 5gb and suddenly there was only 600 plus mb left. I bought more that I use in a month and it all only lasted about six days. I also bought the tokens with free ones equal to what I bought . All this should have been more that enough. My modem gets turned off at night due to off grid electric by hydro and solar and when turning it on in the morning the top light started turning light red which was why modem was to be replaced Now when turned on it is very bright red which I was told was due to heating up but cannot be heating up when it had been off for over twelve hours I do not hear very well over phone and only have a land line phone so communication needs to be through email. I would really like the free tokens promised.
no more than usual. I did finish watching a webinar that was started before but no more that usual, Yesterday after contacting you with the problem suddenly seemed to stop using an excessive amount . I usually do not use up all my monthly amount and rarely have to buy a very small tokens to get me through. My modem was supposed to be replaced over a year ago and was told that one was sent but never got it. Then was charged for one but was able to remove the charges. This time i bought 5 gb as that should have been enough but no so i bought another 10 gb just in case and that went very fast so then bought another 5gb and suddenly there was only 600 plus mb left. I bought more that I use in a month and it all only lasted about six days. I also bought the tokens with free ones equal to what I bought . All this should have been more that enough. My modem gets turned off at night due to off grid electric by hydro and solar and when turning it on in the morning the top light started turning light red which was why modem was to be replaced Now when turned on it is very bright red which I was told was due to heating up but cannot be heating up when it had been off for over twelve hours I do not hear very well over phone and only have a land line phone so communication needs to be through email. I would really like the free tokens promised.
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