>>My plan calls for a 3-5 mg upload
You mean Mbps. The HughesNet system is designed to deliver speeds of 25Mbps down and 3Mbps up. Some people get more than the 3 Mbps, but it's not a promise. If you read the subscriber agreement you will see that speeds and performance are not guaranteed. The agreement does not promise any specific speed at all and also clarifies that many things affect speeds (which is why they can't guarantee or promise specific speeds).
>>I signed a binding two-year contract with a large cancellation fee, but I am receiving only a very small portion of what Hughesnet promised.
Please specify what you believe the subscriber agreement promised you.
>>they do say that my upload speed MIGHT be as much as 3-5 mg.
Where do they say this?
>> Where does the responsibility rest for a company to promise what it says it will deliver?
What have they promised, and where? The subscriber agreement makes no such promises.
>>Before I do this, however, I will contact the legal department of Hughesnet. That is my next step.
The subscriber agreement details the procedure to file a grievance with the company. It might be to your benefit to familiarise yourself with it and to follow it. The agreement is located here: https://legal.hughes.com/SubAgree8.23.22
If you have had your account for less than 6 months and you believe the sales agent gave you misleading information, you can request a sales call review. The way this works is, after you request the sales call review, the HughesNet agents on this site will pull the call and listen to it. They can hear what the agent said and what you replied, and depending on the outcome, you may have recourse. If you feel the sales agent misrepresented something, the sales call review should be your first step. To request a sales call review, go to the myAccount and Billing section, create a new post, request a sales call review, and explain why.
