Forum Discussion

wgrobison1's avatar
wgrobison1
Junior
4 years ago

Hughesnet Email

This morning earlier when I tried to access my email, I got Zimbra  email showing nothing in inbox. 

Now I get two messages

ERR_CONNECTION_RESET

 

email.hughes.net didn't send any data

err_empty_reponse

everything else seems to be ok in accessing websites

Performance
  • Liz's avatar
    Liz
    4 years ago

    Good morning wgrobison1,

     

    Thanks for bringing this to our attention, I'm seeing this on my end too, and notice that others are experiencing the same. I'm escalating immediately to our e-mail admins to address. I'll keep this thread posted.

     

      Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

  • Liz's avatar
    Liz
    4 years ago

    Good morning folks,

     

    This has been resolved; thank you so much for your patience and for speaking up so we could address this for you. Please don't hesitate to come back to the community if you have any other concerns.

     

    Thanks,

    Liz

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      4 years ago

      Liz ,

       

      I just tried accessing Webmail using Firefox and Chrome, regular and incognito, plus clearing of cache, etc. I get these error messages:

       

      With Firefox

       

       

       

      With Chrome

       

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      4 years ago

      Try clearing cache, cookies, and history.  EDIT: disregard. I just tried all this and the errors still pop up. 

       

      wgrobison1 wrote:

      new message now 

      It looks like the webpage at https://email.hughes.net/service/extension/saml2acs might be having issues, or it may have moved permanently to a new web address.

      ERR_SOCKET_NOT_CONNECTED

       

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    4 years ago

    How are you accessing email? Are you using a browser?

    • wgrobison1's avatar
      wgrobison1
      Junior
      4 years ago

      I have tried to access through suppot page email button, Hughesnet home page and favorites, all are giving different error messages. Restarted machine, unplugged power to modem still same results

       

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        4 years ago

        Thanks! I tried it too and posted screenshots of the error messages I'm getting. 

         

        wgrobison1 wrote:

        I have tried to access through suppot page email button, Hughesnet home page and favorites, all are giving different error messages. Restarted machine, unplugged power to modem still same results

         

         

  • jcwilde1's avatar
    jcwilde1
    New Poster
    4 years ago

    I get a whole long string of errors. Also, instant chat just endlessly says "Connecting" -- so only way to get in touch is phone support which has always been lacking. :(

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      4 years ago

      They're working on it. 

       

      jcwilde1 wrote:

      I get a whole long string of errors. Also, instant chat just endlessly says "Connecting" -- so only way to get in touch is phone support which has always been lacking. :(

       

  • Liz's avatar
    Liz
    Moderator
    4 years ago

    Good morning wgrobison1,

     

    Thanks for bringing this to our attention, I'm seeing this on my end too, and notice that others are experiencing the same. I'm escalating immediately to our e-mail admins to address. I'll keep this thread posted.

     

      Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

      • Liz's avatar
        Liz
        Moderator
        4 years ago

        Hi wgrobison1,

         

        Thank you for letting me know!

         

        -Liz

    • jlisa001's avatar
      jlisa001
      New Member
      4 years ago

      I had this happen this am allso, zimbra logo was in place of Hughesnet logo in my email ( Top left of the page above the word Mail ) It is back to normal now. But i question what went on, so I go to the settings wheel on the top right of the page, drop down the list and click on help and this is what pulls up https://zimbra.github.io/userguide/zcloud/userguide-zcloud.html  What is going on????? Is Hughes net and Zimbra working togther or have I been hacked????

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        4 years ago
        jlisa001 wrote:

        I had this happen this am allso, zimbra logo was in place of Hughesnet logo in my email ( Top left of the page above the word Mail ) It is back to normal now. But i question what went on, so I go to the settings wheel on the top right of the page, drop down the list and click on help and this is what pulls up https://zimbra.github.io/userguide/zcloud/userguide-zcloud.html  What is going on????? Is Hughes net and Zimbra working togther or have I been hacked????

        Zimbra is the webmail client used by HughesNet for their email.