This morning earlier when I tried to access my email, I got Zimbra email showing nothing in inbox. Now I get two messagesERR_CONNECTION_RESET email.hughes.net didn't send any dataerr_empty_reponse everything else seems to be ok in accessing websites

Good morning wgrobison1, Thanks for bringing this to our attention, I'm seeing this on my end too, and notice that others are experiencing the same. I'm escalating immediately to our e-mail admins to address. I'll keep this thread posted. Your cooperation, patience, and understanding are much appreciated. Thanks, Liz

Hughesnet Email | Hughesnet Community

maratsade
Distinguished Professor IV
4 years ago
How are you accessing email? Are you using a browser?
- wgrobison1
  Junior
  4 years ago
  I have tried to access through suppot page email button, Hughesnet home page and favorites, all are giving different error messages. Restarted machine, unplugged power to modem still same results
  - maratsade
    Distinguished Professor IV
    4 years ago
    Thanks! I tried it too and posted screenshots of the error messages I'm getting.
    
    wgrobison1 wrote:
    I have tried to access through suppot page email button, Hughesnet home page and favorites, all are giving different error messages. Restarted machine, unplugged power to modem still same results
wgrobison1
Junior
4 years ago
new message now
It looks like the webpage at https://email.hughes.net/service/extension/saml2acs might be having issues, or it may have moved permanently to a new web address.
ERR_SOCKET_NOT_CONNECTED
- maratsade
  Distinguished Professor IV
  4 years ago
  ~~Try clearing cache, cookies, and history.~~ EDIT: disregard. I just tried all this and the errors still pop up.
  
  wgrobison1 wrote:
  new message now
  It looks like the webpage at https://email.hughes.net/service/extension/saml2acs might be having issues, or it may have moved permanently to a new web address.
  ERR_SOCKET_NOT_CONNECTED
- maratsade
  Distinguished Professor IV
  4 years ago
  Liz ,
  
  I just tried accessing Webmail using Firefox and Chrome, regular and incognito, plus clearing of cache, etc. I get these error messages:
  
  With Firefox
  
  With Chrome
jcwilde1
New Poster
4 years ago
I get a whole long string of errors. Also, instant chat just endlessly says "Connecting" -- so only way to get in touch is phone support which has always been lacking. :(
- maratsade
  Distinguished Professor IV
  4 years ago
  They're working on it.
  
  jcwilde1 wrote:
  I get a whole long string of errors. Also, instant chat just endlessly says "Connecting" -- so only way to get in touch is phone support which has always been lacking. :(
Liz
Moderator
4 years ago
Good morning wgrobison1,

Thanks for bringing this to our attention, I'm seeing this on my end too, and notice that others are experiencing the same. I'm escalating immediately to our e-mail admins to address. I'll keep this thread posted.

Your cooperation, patience, and understanding are much appreciated.

Thanks,

Liz
- wgrobison1
  Junior
  4 years ago
  Thank you, Email appears to be ok now
  - Liz
    Moderator
    4 years ago
    Hi wgrobison1,
    
    Thank you for letting me know!
    
    -Liz
- jlisa001
  New Member
  4 years ago
  I had this happen this am allso, zimbra logo was in place of Hughesnet logo in my email ( Top left of the page above the word Mail ) It is back to normal now. But i question what went on, so I go to the settings wheel on the top right of the page, drop down the list and click on help and this is what pulls up https://zimbra.github.io/userguide/zcloud/userguide-zcloud.html What is going on????? Is Hughes net and Zimbra working togther or have I been hacked????
  - maratsade
    Distinguished Professor IV
    4 years ago
    The issue has been fixed. Possibly just a glitch.
    
    jlisa001 wrote:
    What is going on????? Is Hughes net and Zimbra working togther or have I been hacked????