Best plan?
My father has hughesnet service. 20gb plan. He lives in a very rural area and aside from dial up this is the only available internet provider. He has The Dish for TV service and previously had their ...
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The reps here do care about customers and are very helpful. I've seen that over years of being on this forum.
How long has your father had the service? If it's within 6 months, he can request a sales call review. The reps here listen to the call and see what the agent said and what the customer replied.
The data is going somewhere in your father's network, and it's something he is doing or something on his network is doing. To see where the data goes, he'd have to install the free Glasswire program, which is available for Windows and for Android. Before he considers purchasing a larger data plan, the data usage needs to be investigated, which he has to do himself. HughesNet can't track where data goes.
Keep in mind that a 20GB package spread over a 30-day month means he can only use an average of 0.66 GB a day. That's a little over half a GB per day. That's not a lot at all and can easily be used up quickly.
Not sure how purchasing the equipment would benefit him.
I'm glad your experience has been different. Tomorrow will be his 6 month mark. I don't need a review of the call. I was on the phone with him and the representative. I asked to speak to a supervisor and was hung up on. I also have transcripts of the chats we have had. Multiple converations on the phone and via chat. Not once was anyone trying to be helpful. He doesn't need special treatment just fair treatment. What happened to him was "his fault and if he doesn't like it he can opt out of the contract and pay $400". Or $370. Or $355. Just depended on who was giving us the info. He is limited in who provides services so he is stuck. He can have no power in his home and his data is being used. Go figure. That one can't really be explained away. Was told they would "boost" his account back up to 20gb last week. That never happened. Was told he could get a $15 credit on his bill for 3 months but he would lose his current new plan offer of $20 off for 6 months. How does that even make sense? Buying equipment (who knows price they would not disclose it) is most often more advantageous to the user, not the company who gets "rent" for at least 2 years (contract term). That would put the modem at close to $400. That isn't even funny. When information is withheld it creates a lack of trust. We are certainly there. Thanks for your point of view.
It is an impossibility for data to be used when there is no power to the modem. What does happen is that when the modem comes back online, it catches up to data used before the modem lost power, so it looks like data has been used, when in fact, it hasn't.
Did you want the reps here to get involved and investigate?
