Forum Discussion

fox12's avatar
fox12
Junior
4 years ago

Plan reset, lost tokens.

Hi, need help please.

Yesterday I had 24 tokens, and approx. 10gb of my plan with 8 days left in this period.
This morning my plan has been reset to 100% the bonus has also been reset to 100%. And all my tokens are gone, reset to zero.
Could someone please check on this.
Thanks for any help.

  • Liz's avatar
    Liz
    4 years ago

    Hi fox12,

     

    Thank you again for your patience and cooperation. I've sent you tokens to make up for all this. Please don't hesitate to stop by the community again if you have any other concerns.

     

    Thanks,

    Liz

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    4 years ago

    The HughesNet reps here can check on that for you.  They usually respond within 48 hours.  

  • Liz's avatar
    Liz
    Moderator
    4 years ago

    Hi fox12,

     

    I see it's your first post here, so welcome to the community! Thanks for much for reporting this ASAP, better we have a live, fresh case so that our engineers can have a look to see what's happening. We'll be sure to restore your data tokens once engineering has had a look first and deems it ok for me to send.

     

    I'll post back once I have an update or any questions.

     

    Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

    • C0RR0SIVE's avatar
      C0RR0SIVE
      Associate Professor
      4 years ago

      Liz 

       

      I have also had a reset on all my terminals, not sure of my tokens as I never look at them, or buy them, or anything of the sort, but it appears this data reset and token issue might be a bit wider spread...

       

      maratsade 

      I bet if you look at your terminal status, it will show that you got reset as well.

      • Liz's avatar
        Liz
        Moderator
        4 years ago

         

        @Liz 

         

        I have also had a reset on all my terminals, not sure of my tokens as I never look at them, or buy them, or anything of the sort, but it appears this data reset and token issue might be a bit wider spread...

         

        @maratsade 

        I bet if you look at your terminal status, it will show that you got reset as well.

        Oh I believe it C0RR0SIVE. I've been tracking this for a few months now. When did your data reset, today?

         

        Edit, your DSS terminal is down so I can't check, but when is your normal reset date for that one?

         

        -Liz

    • fox12's avatar
      fox12
      Junior
      4 years ago

      Thanks for the welcome Liz..It is my first post however I have read a lot. I haven't had to post, you and the others cover other members problems pretty well. I have gained a lot of insight just reading answers. I want to thank you all for the fine job you do
      And also thanks for the very fast response to my situation, I am not worried I am sure you will find the problem.
      Wishing you all a great day.

      • Liz's avatar
        Liz
        Moderator
        4 years ago

        Your words mean a lot fox12, thank you! That is exactly what the community is for, and I'm so glad you've gained something from it. 

         

        We have a couple engineering teams investigating this issue now. I'm also looking forward to what happened and having this resolved soon.

         

        -Liz

  • HurricaneWV's avatar
    HurricaneWV
    New Poster
    4 years ago

    I lost my tokens too, Had 2 gigs on my day service left and 9 gigs of tokens, Everything was reset and I lost all my tokens, called 3 times talk to hughes net tech people and they denied I even had any tokens. They are lieing to us.

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      4 years ago

      Hurricane,

      No one is lying to you.  If there's a system error, your tokens will be restored.  If you did use your tokens, a rep on this site can check on that and tell you what was used when.  If you would like help from the reps on this site, go back to the myAccount and Billing area and start your own account support ticket by clicking on the button labeled "Start a topic."   

      • fox12's avatar
        fox12
        Junior
        4 years ago

        I found that this site (community) is the best place to get answers and problems solved. Just post your problems or questions here and let them take care of it. They are much better at it.