Yesterday I had 24 tokens, and approx. 10gb of my plan with 8 days left in this period. This morning my plan has been reset to 100% the bonus has also been reset to 100%. And all my tokens are gone, reset to zero. Could someone please check on this. Thanks for any help.
I see it's your first post here, so welcome to the community! Thanks for much for reporting this ASAP, better we have a live, fresh case so that our engineers can have a look to see what's happening. We'll be sure to restore your data tokens once engineering has had a look first and deems it ok for me to send.
I'll post back once I have an update or any questions.
Your cooperation, patience, and understanding are much appreciated.
I have also had a reset on all my terminals, not sure of my tokens as I never look at them, or buy them, or anything of the sort, but it appears this data reset and token issue might be a bit wider spread...
Hmm. My data seems correct on my Usage Meter, the iPhone app, as well as the web site.
That said, I've been noticing a tremendous (nearly painful) amount of SSL errors since late last week so I'm wondering if that's affecting authentication errors in many instances and it's causing data retrieval errors and possibly data corruption as a result.
Thanks for the welcome Liz..It is my first post however I have read a lot. I haven't had to post, you and the others cover other members problems pretty well. I have gained a lot of insight just reading answers. I want to thank you all for the fine job you do And also thanks for the very fast response to my situation, I am not worried I am sure you will find the problem. Wishing you all a great day.
I lost my tokens too, Had 2 gigs on my day service left and 9 gigs of tokens, Everything was reset and I lost all my tokens, called 3 times talk to hughes net tech people and they denied I even had any tokens. They are lieing to us.
No one is lying to you. If there's a system error, your tokens will be restored. If you did use your tokens, a rep on this site can check on that and tell you what was used when. If you would like help from the reps on this site, go back to the myAccount and Billing area and start your own account support ticket by clicking on the button labeled "Start a topic."
I found that this site (community) is the best place to get answers and problems solved. Just post your problems or questions here and let them take care of it. They are much better at it.
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reset, lost tokens.","id":"message:135437","revisionNum":1,"repliesCount":22,"author":{"__ref":"User:user:130410"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:135437"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:135437"},"body":"
Hi, need help please.
Yesterday I had 24 tokens, and approx. 10gb of my plan with 8 days left in this period. This morning my plan has been reset to 100% the bonus has also been reset to 100%. And all my tokens are gone, reset to zero. Could someone please check on this. Thanks for any help.
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Hi, need help please.
Yesterday I had 24 tokens, and approx. 10gb of my plan with 8 days left in this period. This morning my plan has been reset to 100% the bonus has also been reset to 100%. And all my tokens are gone, reset to zero. Could someone please check on this. Thanks for any help.
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Yesterday I had 24 tokens, and approx. 10gb of my plan with 8 days left in this period. This morning my plan has been reset to 100% the bonus has also been reset to 100%. And ...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCwxMzU0MzksMTM1NDM5","node":{"__ref":"ForumReplyMessage:message:135439"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCwxMzU0MzksMTM1NDQy","node":{"__ref":"ForumReplyMessage:message:135442"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCwxMzU0MzksMTM1NDg3","node":{"__ref":"ForumReplyMessage:message:135487"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:135437":{"__typename":"Conversation","id":"conversation:135437","solved":true,"topic":{"__ref":"ForumTopicMessage:message:135437"},"lastPostingActivityTime":"2021-11-16T14:01:58.969-05:00","lastPostTime":"2021-11-16T14:01:58.969-05:00","unreadReplyCount":22,"isSubscribed":false},"ModerationData:moderation_data:135437":{"__typename":"ModerationData","id":"moderation_data:135437","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:135437_1":{"__typename":"Revision","id":"revision:135437_1","lastEditTime":"2021-11-04T07:25:35.218-04:00"},"CachedAsset:theme:customTheme1-1741993187061":{"__typename":"CachedAsset","id":"theme:customTheme1-1741993187061","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Plan reset, lost tokens.","moderationData":{"__ref":"ModerationData:moderation_data:135439"},"body":"
The HughesNet reps here can check on that for you. They usually respond within 48 hours.
The HughesNet reps here can check on that for you. They usually respond within 48 hours.
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Hi fox12,
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I see it's your first post here, so welcome to the community! Thanks for much for reporting this ASAP, better we have a live, fresh case so that our engineers can have a look to see what's happening. We'll be sure to restore your data tokens once engineering has had a look first and deems it ok for me to send.
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I'll post back once I have an update or any questions.
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Your cooperation, patience, and understanding are much appreciated.
I see it's your first post here, so welcome to the community! Thanks for much for reporting this ASAP, better we have a live, fresh case so that our engineers can have a look to see what's happening. We'll be sure to restore your data tokens once engineering has had a look first and deems it ok for me to send.
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I'll post back once I have an update or any questions.
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Your cooperation, patience, and understanding are much appreciated.
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Thanks,
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Liz
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I have also had a reset on all my terminals, not sure of my tokens as I never look at them, or buy them, or anything of the sort, but it appears this data reset and token issue might be a bit wider spread...
I have also had a reset on all my terminals, not sure of my tokens as I never look at them, or buy them, or anything of the sort, but it appears this data reset and token issue might be a bit wider spread...
I bet if you look at your terminal status, it will show that you got reset as well.
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Hmm. My data seems correct on my Usage Meter, the iPhone app, as well as the web site.
That said, I've been noticing a tremendous (nearly painful) amount of SSL errors since late last week so I'm wondering if that's affecting authentication errors in many instances and it's causing data retrieval errors and possibly data corruption as a result.
Hmm. My data seems correct on my Usage Meter, the iPhone app, as well as the web site.
That said, I've been noticing a tremendous (nearly painful) amount of SSL errors since late last week so I'm wondering if that's affecting authentication errors in many instances and it's causing data retrieval errors and possibly data corruption as a result.
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Thanks for the welcome Liz..It is my first post however I have read a lot. I haven't had to post, you and the others cover other members problems pretty well. I have gained a lot of insight just reading answers. I want to thank you all for the fine job you do And also thanks for the very fast response to my situation, I am not worried I am sure you will find the problem. Wishing you all a great day.
Thanks for the welcome Liz..It is my first post however I have read a lot. I haven't had to post, you and the others cover other members problems pretty well. I have gained a lot of insight just reading answers. I want to thank you all for the fine job you do And also thanks for the very fast response to my situation, I am not worried I am sure you will find the problem. Wishing you all a great day.
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Your words mean a lot fox12, thank you! That is exactly what the community is for, and I'm so glad you've gained something from it.
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We have a couple engineering teams investigating this issue now. I'm also looking forward to what happened and having this resolved soon.
Your words mean a lot fox12, thank you! That is exactly what the community is for, and I'm so glad you've gained something from it.
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We have a couple engineering teams investigating this issue now. I'm also looking forward to what happened and having this resolved soon.
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\n\n
-Liz
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I lost my tokens too, Had 2 gigs on my day service left and 9 gigs of tokens, Everything was reset and I lost all my tokens, called 3 times talk to hughes net tech people and they denied I even had any tokens. They are lieing to us.
I lost my tokens too, Had 2 gigs on my day service left and 9 gigs of tokens, Everything was reset and I lost all my tokens, called 3 times talk to hughes net tech people and they denied I even had any tokens. They are lieing to us.
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Hurricane,
No one is lying to you. If there's a system error, your tokens will be restored. If you did use your tokens, a rep on this site can check on that and tell you what was used when. If you would like help from the reps on this site, go back to the myAccount and Billing area and start your own account support ticket by clicking on the button labeled \"Start a topic.\"
No one is lying to you. If there's a system error, your tokens will be restored. If you did use your tokens, a rep on this site can check on that and tell you what was used when. If you would like help from the reps on this site, go back to the myAccount and Billing area and start your own account support ticket by clicking on the button labeled \"Start a topic.\"
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I found that this site (community) is the best place to get answers and problems solved. Just post your problems or questions here and let them take care of it. They are much better at it.
I found that this site (community) is the best place to get answers and problems solved. Just post your problems or questions here and let them take care of it. They are much better at it.
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Hi fox12,
\n\n
\n\n
Thank you again for your patience and cooperation. I've sent you tokens to make up for all this. Please don't hesitate to stop by the community again if you have any other concerns.
Thank you again for your patience and cooperation. I've sent you tokens to make up for all this. Please don't hesitate to stop by the community again if you have any other concerns.
\n\n
\n\n
Thanks,
\n\n
Liz
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