Best plan?

I'm glad your experience has been different. Tomorrow will be his 6 month mark. I don't need a review of the call. I was on the phone with him and the representative. I asked to speak to a supervisor and was hung up on. I also have transcripts of the chats we have had. Multiple converations on the phone and via chat. Not once was anyone trying to be helpful. He doesn't need special treatment just fair treatment. What happened to him was "his fault and if he doesn't like it he can opt out of the contract and pay $400". Or $370. Or $355. Just depended on who was giving us the info. He is limited in who provides services so he is stuck. He can have no power in his home and his data is being used. Go figure. That one can't really be explained away. Was told they would "boost" his account back up to 20gb last week. That never happened. Was told he could get a $15 credit on his bill for 3 months but he would lose his current new plan offer of $20 off for 6 months. How does that even make sense? Buying equipment (who knows price they would not disclose it) is most often more advantageous to the user, not the company who gets "rent" for at least 2 years (contract term). That would put the modem at close to $400. That isn't even funny. When information is withheld it creates a lack of trust. We are certainly there. Thanks for your point of view.