Forum Discussion
GEN-5 -- Upgraded and lost my tokens
Keep an eye on your tokens when you upgrade. I had six tokens in the bank before upgrading and zero afterward. I called customer service, and they replaced them for me.
I went a different way, but they are reinstated. I still don't know if I will ever need them, but it's nice to have them just in case. :)
23.7 GB already loaded in my token bytes bucket went byebye upon upgrade. My 16.5 GB of accumulated legacy tokens are still in my account.
GW wrote:23.7 GB already loaded in my token bytes bucket went byebye upon upgrade. My 16.5 GB of accumulated legacy tokens are still in my account.
I'm sure you'll be able to get them back. I would PM a mod instead of calling, but that's just my opinion.
I'm not concerned about losing token bytes. They'll be replaced. It's just a little disturbing that presently the default is to nuke the bucket upon upgrade. Probably a temporary oversight but it will cause them a lot of work dealing with irate customers.
The mods should take a cue from this thread and strive to have engineering fix as this now seems to be a feature and not a random bug.
