GEN-5 -- Upgraded and lost my tokens
Keep an eye on your tokens when you upgrade. I had six tokens in the bank before upgrading and zero afterward. I called customer service, and they replaced them for me.
Forum Discussion
maratsade wrote:
GabeU wrote:Lost mine, too. I'm in the process of trying to have them transferred/replaced.
I hope that won't be difficult to do.
It wasn't. I pmed Liz and she added them back in. I do wish they made it easier for her and other mods to do so, though, as she ended up having to add them a few at a time, then credit the account for the cost. It zeroed out in the end, of course.
That was the same mechanism the tech that helped me had to follow to get my tokens back.
larrykelly wrote:That was the same mechanism the tech that helped me had to follow to get my tokens back.
And it was Welcome Back Tokens Day! :smileyvery-happy:
I upgraded to gen 5 today and I also lost the tokens, 9.5 GB to be specific.
I called customer support to request that they be added back to my acccount.
They replied that this was standard procedure upon changing to Gen 5; they would not restore the tokens.
Case# is 103523561
Could a moderator assist with this issue?
Wally Estes
Wally Estes wrote:I called customer support to request that they be added back to my acccount.
They replied that this was standard procedure upon changing to Gen 5; they would not restore the tokens.
And so it begins. What an awful decision they have made.
