GEN-5 -- Upgraded and lost my tokens
Keep an eye on your tokens when you upgrade. I had six tokens in the bank before upgrading and zero afterward. I called customer service, and they replaced them for me.
Forum Discussion
larrykelly wrote:That was the same mechanism the tech that helped me had to follow to get my tokens back.
And it was Welcome Back Tokens Day! :smileyvery-happy:
I upgraded to gen 5 today and I also lost the tokens, 9.5 GB to be specific.
I called customer support to request that they be added back to my acccount.
They replied that this was standard procedure upon changing to Gen 5; they would not restore the tokens.
Case# is 103523561
Could a moderator assist with this issue?
Wally Estes
Wally Estes wrote:I called customer support to request that they be added back to my acccount.
They replied that this was standard procedure upon changing to Gen 5; they would not restore the tokens.
And so it begins. What an awful decision they have made.
Hi Wally,
Thanks for posting and sharing your case number. Please check your PMs.
