I live in PRESCOTT AZ (MANY FOREST AROUND HERE) service is sooooooooooo sloooooowww here...I call all the time nothing ever gets resolved..TRIED to cancel but they want over 600.00 for the 2yr agreement...WELL if service sks they should fix it or cancel my service.. Never get to talk to a supervisor always some rep. I think in the Phillipines....
ARIZONABOB19 wrote:I live in PRESCOTT AZ (MANY FOREST AROUND HERE) service is sooooooooooo sloooooowww here...I call all the time nothing ever gets resolved..TRIED to cancel but they want over 600.00 for the 2yr agreement...WELL if service sks they should fix it or cancel my service.. Never get to talk to a supervisor always some rep. I think in the Phillipines....
Are you using a VPN? If so, please read what is stated above concerning them.
Judging by your cancellation fee it sounds like you have a business account. To receive tech help with a business account you have to go through the business department, but I don't know what that phone number is.
Good morning ARIZONABOB19,
Welcome to the community and thank you for posting. If you would like to troubleshoot with us online, please start a new thread in the Tech Support board. Otherwise, you may review our early termination terms and conditions as seen in our legal section before you decide to cancel and go with the other ISP you already signed up with, according to your case notes:
Early Termination: Lease Option
If you cancel your order before installation, you will be refunded the amount that was collected at time of order.
If you cancel after activation but before the end of your 24-month term commitment, you will be charged a Service Termination Fee of up to $400. The exact amount of the Service Termination Fee will be $400 for the first ninety (90) days after activation of the HughesNet Service. Thereafter, the amount will decrease by $15 per month for each month of active Service.
Further, you must return your HughesNet modem, power supply, and radio in good condition within 45 days of cancellation date or be charged a $300 Unreturned Equipment Fee ($100 for the modem and power supply and $200 for the radio transmitter).
If you cancel after the end of your 24-month term commitment, you must return your HughesNet modem, power supply, and radio in good condition within 45 days of cancellation date or be charged a $300 Unreturned Equipment Fee ($100 for the modem and power supply and $200 for the radio transmitter).
Gabe, while this customer does not have a business account, business account customers should call for tech and billing support at 800.347.3272.
Liz wrote:Gabe, while this customer does not have a business account, business account customers should call for tech and billing support at 800.347.3272.
I'll make sure to bookmark this so I have it in the future if needs be. Thanks!
Good morning Olimpia,
Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.
Hi Liz. I sent you a private message. Please check your inbox.
