HughesNet Gen5
Hughes Successfully Launches High-throughput Satellite
Setting the stage for the next generation of HughesNet Gen5 satellite Internet service
E...
Forum Discussion
I entered my address and got an error message too, so I called and spoke with a representative today. I live in SW Michigan and was told that Gen 5 isn't available in my area yet. I should call back in a month or maybe 2. Not exactly the answer I was looking for. I can't believe the satellite still isn't ready yet.
It is ready, but they are giving priority to those that are on Spaceway3(gen3) over Jupiter 1(Gen4) users. Once they have a majority of the Spaceway3 users on Jupiter II, they will start letting Jupiter 1 users update to Jupiter II or Gen5 style plans I assume.
It honestly makes sense why they are doing it this way, seeing as Jupiter 2 is more or less a Spaceway3 replacement due to age and the very limited capacity of the older bird.
Thanks CORROSIVE. I wish the customer service rep had explained it that way to me.
Hi Drewman,
Thanks for joining the community and posting. I had someone else here at corporate confirm that if one were to call in today to request an upgrade to Gen 5, they can do so. Getting installed right away is another matter, but at the very least you should be able to upgrade. Give us a call at 866.347.3292 to upgrade. If there's any issue, please post back and let me know.
Thank you Liz. I called the number you posted today and was again told that uprading to Gen 5 is not an option for me until sometime in April and that I would have to call back then. He wouldn't take my info and wouldn't accept an order, he just told me I had to call back next month.
