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Anonymous's avatar
Anonymous
8 years ago

HughesNet Gen5

Hughes Successfully Launches High-throughput Satellite Setting the stage for the next generation of HughesNet Gen5 satellite Internet service   E...
Gen5 internet service continues to be very slow
Liz's avatar
Liz
Moderator

Hi Drewman,

 

Thanks for joining the community and posting. I had someone else here at corporate confirm that if one were to call in today to request an upgrade to Gen 5, they can do so. Getting installed right away is another matter, but at the very least you should be able to upgrade. Give us a call at 866.347.3292 to upgrade. If there's any issue, please post back and let me know.

 

pacetree's avatar
pacetree
Junior
8 years ago
Liz wrote:

Hi Drewman,

 

Thanks for joining the community and posting. I had someone else here at corporate confirm that if one were to call in today to request an upgrade to Gen 5, they can do so. Getting installed right away is another matter, but at the very least you should be able to upgrade. Give us a call at 866.347.3292 to upgrade. If there's any issue, please post back and let me know.

 

I just called this number and was able to schedule an upgrade appointment for Tuesday.  Thanks for the info!  I've been seeing significant slowdowns on Gen 4 in the evenings and even sometimes during the day in the last month or so.  I hope this upgrade solves that.  I'll post about the experience.