HughesNet Voice Web Self-Care Administration
When I sign up for HughesNet internet, customer service asked if I want HughesNet Voice, I asked does it support fax they said yes. When the installer came I asked him and he said yes. The line I h...
Forum Discussion
Hi drobinson,
I see it's your first post here, so welcome to the community! I'm sorry to hear a couple of our folks misspoke about the capabilities of HughesNet Voice, fax is definitely not one of them.
You are correct, if you cancel your Voice service within 30 days of Voice activation, there will be no ETF. Also, if you cancel Voice within 30 days, you're eligible for $75 hardware return credit if you return the ATA. You'll have to take care of the shipping yourself, but once we receive the ATA, the $75 credit will appear on your next HughesNet bill.
Hope that helps!
Good morning drobinson,
I see you've called in to cancel VOIP and mentioned that you will port/transfer your number to your new phone service. Just to reiterate what the phone agent explained in the last phone call, it's very important to not cancel your HughesNet Voice service before you've completed transferring your number to the new service.
This is the general rule to follow when transferring your number from one service to another. If one's phone service is cancelled before transferring the number to the new service, the number gets reallocated into the number pool and may not be recoverable.
If you have any questions, let us know!
