Forum Discussion

dbnovak's avatar
dbnovak
Freshman
8 years ago

HughesNet Voice Web Self-Care Administration

Unable to manage my HughesNet Voice service since I've had Voice service. Able to login to hcwsc.bigrivertelephone etc... no problem. Had no problem porting phone number. Receive this error message:

Something has gone wrong, please try again...screenshot follows. Call Records link works but the displayed page is blank...Port My Number link works - goes to porting page, tells me I've already ported my number.

 

Web Self-Care Administration
  • Call Records
  • Port My Number                                                                                                                      LogOut
 
Something has gone wrong, please try again 
 
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  • Amanda's avatar
    Amanda
    8 years ago

    Good morning,

     

    I have not received an e-mail with what was done with your account, but this morning I logged in and everything appears to be working normally. Last Friday I was able to reproduce what you were seeing. Can you give it a go and let me know what happens?

     

    Thank you

    Amanda

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    8 years ago

    Hang in there -- it's the weekend and the moderators aren't around. I'm sure Liz or Amanda will look into this on Monday.

      • Liz's avatar
        Liz
        Moderator
        8 years ago

        Good morning dbnovak,

         

        Thanks for posting and welcome to the community! I double checked your web portal and it loads up fine for me. Please ensure you're accessing this portal via the Hughes Net Support Center:

         

        Log in here supportcenter.myhughesnet.com

         

        Click My Services.

         

        You should see a link to the HughesNet Voice web self-care portal under MyServices, then log into that portal to manage your Voice service. Please let me know if that works for you.