On the internet website it lists sales prices for the 20, 30 and 50 GB plans/upgrades. When I called to get one of the plans I was told by 2 different representatives that it was a 6 month price and then it would go back up to the regular price. I've been all over the internet plan description and it does not say that anywhere. So what's the rest of the story. I would upgrade to the 20GB if it stayed at the sales price but....
Are the sale prices listed for new subscribers only? If so, it might be that the representative was offering the sale price to you, an existing customer, but only for six months.
You can check what plans are available to you by signing into the HughesNet MyAccount site, then hovering your pointer over Shop/Upgrade and clicking on Plans & Pricing. There you should be able to see the plans available to you, and then the prices when you click on the particular plan, including any sale prices. You can also change your plan there if you choose to go with a different one by adding the new chosen plan option to your cart and completing the transaction. Any prorated charges or credits will then appear on your next bill.
Edit: I should add that I don't know if what is said above is the case regarding the six months. I only mention it as a possibility.
THAT is the problem. Sales agents for new customers are saying one thing and IF there is a price increase after the initial period it should certainly be mentioned somewhere prominently. Surely HN monitors these posts and someone in management can answer what I thought would be a really simple question.
PS - Thanks for the edit.
Hi twinklepa,
Thanks for posting, which website are you looking at? I see the 6 month promos for our plans on our HughesNet site:
-Liz
Really think that is for new customers. I logged in and went to products and plans and it doesn't say anything about the 6 months. Just says sale price $10 off regular price
