Is unlimited data in Hughesnet future?
Just curious if Hughesnet will ever get unlimited data. Excede has come into my area an offers it. Speeds up to 25mbps, unlimited data for $150 per month. $100 for the first 3 months. It's expensive,...
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I called HughesNet, and was told that the 25Gb plan would be plenty for my home. For the record, I am a heavy streamer through Apple TVs and have a smart home with multiple connected devices. I did disclose all of this information to sales. Imagine my surprise when I blew through my allotted data in 3 days! I would have happily paid more for more data, but the truth is Hughes does not have any data plan that is big enough for me. I've jettisoned the streaming and have satellite TV. Perhaps it will last a week or two now. :-/
Customer support, though nice, didn't have any tips past what I knew (to stop idle data use). Please educate the sales team on data usages for folks like me. You will save yourselves some unhappy customers.
I see this complaint come up a lot, and you'll have to pardon me if it strikes me a problem that could easily be avoided.
Just curious as to how "heavy streamer", a subjective amount, can possibly be interpreted by someone you don't know into a GB amount for a non-technical person to make such an assessment?Given that, why would a customer even believe the answer? There are so many variables that's it's the salesperson's fault if they answer it at all or if they can't (and they really can't). So, if you'd have asked me the same question (and I'm not a salesperson) I'd have given you the same response, "yeah, sure, why not?"
Pardon me for saying, but I just find this such a ridiculous argument. If you had a previous service with another company (since you already know you're a 'heavy stremer'), you should already know what kind of usage you generate.
Don't ask a non-technical person who is there to sell something he can't possibly answer, and expect a valid answer.
