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This isn't an official response, as I don't work for the company, but I can tell you the realities of it. The HN7000S is on an older satellite and getting older all the time, and there will be no change to that system to be like Gen5. It's not set up to be able to support the kind of service that Gen5 is, and they won't sink money into improving/upgrading an old system. The only option you have if you would like to get service like Gen5 is to upgrade to Gen5.
If you call and ask they may have a deal for you to upgrade to Gen5. You'll need a new dish and modem, but Gen5 is a LOT better than the legacy plans in every way. I had the HN7000S until Feb 2016, when I finally upgraded to Gen4, then upgraded to Gen5 at the end of March 2017. No regrets.
Is there some reason you have avoided upgrading to Gen5?
I am the only full time resident inside Olympic Nat Forest, America's only rainforest which means trees are not big but tremendous lol.... I am surrounded and bordered on 2 sides by Govt land, one side is called a Riparian Forest meaning it is within 300 feet of a stream, WA state has strictest water laws in US. You cannot by law drop trees inside of that named forest area, they just fall over naturally or never get cut. There are some whoppers just lying on ground.
There are 2 150-200 foot trees blocking my sat view south sitting on Govt land right next to property border.... If I was in Arkansas, lol, I'd just cut one but here I'd get busted for it so no way I can do Gen 5 unless I move. Hughes guy on online chat said no new service at my pointing direction.
So I'd guess it is coming to an end with Hughes for me... I don't mind slow, I am used to it, but tired of staying up every night from 11pm-4am to enjoy the service at all (yes I am up every night all night)
If they even offered us 1mb all the time and no criminal FAP nonsense I'd be happy, but we both know Hughes is not going to do that.
So...
- GabeU7 years agoDistinguished Professor IV
If you know, what direction is your dish pointed in now? Is it pointed in a direction where you have a clear view? I don't quite remember how to look on an HN7000S system, but do you know the longitude of the satellite you're on now?
The reason I ask is that, though the Echostar 19 might not be feasible, there is a beam from the Echostar 17 that is darn near centered right on top of you, and it's at 107.1W as opposed to the 97W of the Echostar 19. If the ES17 would work, they might very well be able to connect you to that. The ES17 info is at http://www.n2yo.com/?s=38551
And, you can actually input your info, choose the satellite (Echostar 17 or 19), and see on the following site exactly where it would point, by the picture...
http://www.groundcontrol.com/Satellite_Look_Angle_Calculator.htm
Beam 51 on Echostar 17...
- tpp7 years agoFreshmanThanks for your help Gabe ...I may be good at keeping it going but I will need to figure out that link above in few minutes on laptop instead of galaxy
Is this what I am looking for??
VSAT Return Path: Inroute Inroute
Satellite Longitude in degrees: 127 127
Satellite Hemisphere: West West
VSAT Longitude in degrees: 123 123
VSAT Longitude in minutes: 5 5
VSAT Longitude Hemisphere: West West
VSAT Latitude in degrees: 47 47
VSAT Latitude in minutes: 23 23
VSAT Latitude Hemisphere: North - tpp7 years agoFreshmanAs for clear view.....yes but very narrow as the dish points down the driveway and trees on every side, it's actually on guys land next door and about 80 feet of cable thru the trees to me, if just a little bit off he would let me cut whatever I needed, I watch everyone's stuff out here so I have some favors coming...
- GabeU7 years agoDistinguished Professor IV
If I'm reading those numbers right, I think you're on the Galaxy 13 satellite, which is shown in the following pic...
The following is the Echostar 17 satellite...
And another thing that may be a problem is that the ES17's elevation for your location is about 2 degrees lower than the Galaxy 13. Further east and lower. :(
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