Forum Discussion

C0RR0SIVE's avatar
C0RR0SIVE
Associate Professor
8 years ago

Modem Replacements for Legacy Users?

Curious, with the HT1100 being phased out over time in favor of the HT2200w, what will happen in the following scenario?

-Customer is a Gen4 Subscriber
-Customer wont upgrade to Gen5 plan
-Customer HT1100 is dead
-There are no replacement 1100 units available

Would Hughesnet send them a 2200 and let them keep their plan, or?  It's mostly a curosity I have... >.>

  • Liz's avatar
    Liz
    8 years ago

    Oh. Ok, got some clarification from some engineers. So the HT2000w is basically the standard modem for Gen 4, that model works fine on Gen 4. I don't know if you remember, but we released the HT2000w before Gen 5 was available. So HT200ws work fine with Gen 4; if your HT1100 dies, we can send you the latest model. Does that answer your question?

     

     

  • Gwalk900's avatar
    Gwalk900
    Honorary Alumnus
    8 years ago

    " It's mostly a curosity I have."

     

    And mine as well.

     

    • BirdDog's avatar
      BirdDog
      Assistant Professor
      8 years ago

      Definitely count me in on the "what if".

       

      PS: Kind of shocked if Gen4 Jupiter 1 is considered "legacy" but whatever. Would like to hear official position on that detail.

      • Liz's avatar
        Liz
        Moderator
        8 years ago

        Hi C0RR0SIVE,

         

        I think it would be a long time before we stop issuing HT1100s, but that is an interesting question, thanks for posting! There hasn't been any discussion yet, at least with us, regarding end of life for the HT1100s, so I can send this question up to see if there's anything management can share. I'll let you know what we hear back.