Forum Discussion

LGriffin's avatar
LGriffin
Sophomore
7 years ago

How to upgrade to a Gen5 modem

I want to upgrade my gen4 ht1100 modem to the Gen5?

One was placed on order for me a couple of months ago but UPS could deliver to a PO Box,,,,BS. I have a vendor that regularly delivers to my PO Box. Not only that but the email that I got that it was shipped gave some off the wall URL to track that did not work. Is there some way I can buy it and have it shipped to my PO?

 

Thanks Larry

 

Gen5 Modem upgrade
  • Amanda's avatar
    Amanda
    7 years ago

    Hello Larry,

     

    Welcome to our community and thank you for your post. I was able to locate your account and review the shipping status of the modem and see that because it was sent to the PO Box, the PO Box receiver rejected and returned the shipment. If you send me a private message with a physical shipping address I can send you another modem. 

    Thank you,

    Amanda

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago

    LGriffin

     

    While you may have a vendor that regularly ships to your P.O. Box, UPS's own statement regarding shipments to such says...

     

    "UPS will only accept shipments to a valid street address. We do not deliver to P.O. Boxes. If a shipper should use a P.O. Box address, the recipient´s telephone number must be included on the label. Your package that is addressed to a P.O. Box may be delayed, will not be covered by any UPS Service Guarantee, and will require an address correction charge. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted."

     

    With this said, hopefully the reps will be able to help you with your modem upgrade.  The reps are on M-F from approximately 8AM to 5PM EST, but it can take them a day or two to reply.  

     

    Liz

    Amanda

    • LGriffin's avatar
      LGriffin
      Sophomore
      7 years ago

      I don't care how it gets shipped as long as I get it. My physical address has a mailbox on the street in an industrial area and is searched by the local meth addicts regulary.That is why I have the PO Box. The last couple of deliveries UPS made to my storage locker. UPS didn't leave a delvery notice as per their manual.

      FedEx and UPS have both made deliveries to my Post Office Box. I'll forward an with email with the PO Box tracking number. I don't think a 3rd party was involved. The part that really fouled things up was that I wasn't able to track. The URL that I was given to track was "https://www.upspostsaleslogistics.com/cfw/login.screen" this not the usual UPS URL to track neither was the number. Kept getting the error msg that the tracking number was bad and I double checked that with customer service. BTW customer service has been great through out the hassle. UPS needs to step up they are usually good but I think sales got involved. ;)

       

      In any case I'm willing to work with the Reps to get this done. I'm going to be on the web more than usual and a little extra speed would be nice. The URL for home/status is excellent.

       

      Best Larry

       

       

      In anycase

      • Reggie's avatar
        Reggie
        Teaching Assistant
        7 years ago

        In any case I'm willing to work with the Reps to get this done. I'm going to be on the web more than usual and a little extra speed would be nice. The URL for home/status is excellent.

         

        Larry;

        I don't mean to highjack your thread. I have a suggestion that I think might help. Do you have a friend that is willing to let you use thier address as a shipping address?

         

        Reggie

  • Amanda's avatar
    Amanda
    Moderator
    7 years ago

    Hello Larry,

     

    Welcome to our community and thank you for your post. I was able to locate your account and review the shipping status of the modem and see that because it was sent to the PO Box, the PO Box receiver rejected and returned the shipment. If you send me a private message with a physical shipping address I can send you another modem. 

    Thank you,

    Amanda

    • LGriffin's avatar
      LGriffin
      Sophomore
      7 years ago

      I checked the email notice from Natural Partbners with their UPS tracking number and then tracked the number. It appears they are using service from UPS named Mail inovations. I google that and came up with upsmailinnovations com. I couldn't connect kept getting a reset error that I'm hoping maybe corrected with the new modem.

       

      Again I'll be happy to work with a Rep.

       

      Best Regards, Larry

    • LGriffin's avatar
      LGriffin
      Sophomore
      7 years ago

      It turns out that since the modem upgrade was originally started on the upgrade plan it had to be finished on the plan. It was delivered by Zack a World Wide Tech.

       

      Since installation there has been an increase in speed enough to be noticeable. The connections have improved but I still get an occasional erroe and have to do a retry. I probably need to upgrade this laptop since it doesn't connect at 5G to the modem wifi.

       

      Thanks o all for the Help,  Larry

       

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        7 years ago
        LGriffin wrote:

        I probably need to upgrade this laptop since it doesn't connect at 5G to the modem wifi.

        If you're having speed issues with your 2.4Ghz connection there are often settings adjustments that will improve the speed of devices that utilize that connection.  

         

        I have no 5Ghz connectible devices (save for the Raspberry Pi 3 B+ I got a few weeks ago), and all of my 2.4Ghz connected devices have internet speeds that are within 98% of my Ethernet cable connected devices, meaning that with a device connected via the 5Ghz band I'd see virtually no improvement over my 2.4Ghz connected devices.  

         

        I only mention this as I'd hate to see you spend hundreds on a new laptop with a 5Ghz connection only to find that your WiFi speed isn't any better.  

         

        However, if the speed of your 2.4Ghz WiFi connected laptop is noticeably lower than an Ethernet cable connected device, and no settings adjustments help to bring that 2.4Ghz speed up, a 5Ghz connection may very well give better results.