Forum Discussion

Sarahjohnston's avatar
Sarahjohnston
New Poster
6 years ago

Poor internet quality

This is the absolute worst internet service I have ever had. Data speeds are slow whether I have data left or not. Any ideas on canceling service ? I have already looked into other providers in my area. Tired of paying so much for internet that never works.
Data
Plans
  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    6 years ago

    To cancel, you will need to call 866-347-3292. You may have to pay an early termination fee if you're still under contract. See http://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm

    To avoid equipment charges, you will also need to return the equipment (modem, power pack, and the radio from the dish). You will get a kit to return the equipment when you cancel the account.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    6 years ago

    Sarahjohnston 

     

    Keep in mind that you can always ask for help for your speed issues in the Tech Support section, as well.