Thanks C0RR0SIVE,
I appreciate your advice. I respect your experience and knowledge.
Please allow me to ask how would I, as a first time calling customer know that I "would have to basically mention that VPN usage is needed"? Is that an inherent knowledge that customers are supposed to have?
I don't remember any reference to any any fine print over the one phone call on which I inquired about the service. All I was asked is "do you do any gaming?"...to which I replied "no".
Frankly speaking, my expectation that any company supplying a technical service such as internet which evidently has grave weaknesses (such as not working wth VPN's) would diligently screen customers for such needs. I did mention my wife works from home; maybe that should have been an alarm for the salesperson to dig a little deeper on my needs. You know the tech knowledge of the typical customer varies greatly, and a sales force should avoid trying to install service where customers will NOT be pleased.
Btw, what is your expectation?....maybe I'm off base here.
Thanks again, Spike
Customers/users, any feedback out there regarding VPN warnings? Thanks
Being that more and more people are using VPNs, it might be a good idea for that to be added to the normal questions asked by the sales reps. "Are you a gamer? Do you use a VPN?"
I know that this may not be a thing a customer would think to ask, especially if they've been using a VPN with their present or former ISP. It would be natural to assume that it would work the same.
That's just my opinion, though.
Thank you for your candid input GabeU. I concur.
