Streaming question

GabeUI figured out on my own how to convert my account and I am currently doing a test download to see if its going to work. And so far its working even though i'm out of data.

So I am keeping my fingers crossed that this is gonna stick.

But I really wished someone from Hughes would check my equipment because thats weird that an app could just cause a modem to go nuts.

CWM030,

Thanks for reaching out! I was able to take a look into the equipment, and at least from what I'm seeing, things on the account seem normal. Please let us know if the issue persists after Gabe's advice, and we will be able to figure out a plan of attack from there!

Thanks,

Remy

GabeU  Well, I got it working again by unplugging the modem, waiting 30 sec and then plugging the modem back in.

I got 2 epsiodes downloaded to my phone and then transfered them to a USB stick just to see if the tv will pick up on the USB stick

and it did, I turned the tv off, plugged the stick in and then turned the tv back on and it popped up something about Roku player ( The tv has ROKU built into it )  detected a USB stick and did I want to use Roku player to play the media? And I hit yes.

But now, I just tried to download another epsiode.. And the wifi has took a CRAP...  Alexa is saying she's having trouble connecting to the internet AGAIN!!!!!  :smileyfrustrated:

GabeU  I just tried a different phone and it started to download the show but it kept starting the download over.

I am going to try tonight to leave PlayOn open, have the phone plugged in,  and set PlayON to only download between 2:02 AM and 8:00 AM and see if the epsiodes download

I am also going to be disconnecting all phones but this one phone from WIFI and see if maybe that could be doing it?

But I would rather use my phone that does have cellular service because its has 30 gigs storage where the phone I am going to be using I think only has 16.

I do have a SD card coming.

To do scheduled downloads it says the phone has to be plugged in and the PlayOn app has to be open and WIFI connected.

We do have ( not all running at the same time) 2 Google Homes, 1 Alexa, 3 phones, and a computer.

LizI do have a case #...  But  talking to the Philipenes got me no where.......

.

CWM030 

I don't know why you're having problems with your WiFi disconnecting.  When it does, the only thing I could suggest is exactly what you did, which is to power cycle the modem.  Perhaps one of the reps can run diagnostics on your HughesNet equipment to make sure nothing looks amiss.  

Did the items you downloaded and your Ruku recognized play okay?

Your recordings should be here...

https://www.playonrecorder.com/list

It will ask you to sign in, but that's where I download my recordings from while using my computer.  

Also, when you get an email that your recording has completed, it should look similar to this (not this particular movie, of course)...

When you click on Download it should take you to that same page with your recordings that I linked to above, and from there you can download each item by clicking on the download icon/button to the left of the entry. 

GabeUWell you can rule out that its the PlayOn account thats causing the issue because I just got home from a doctors office * haha shameless plug* and I was able to download 5 epsiodes of a show to my phone.

Its got to be the Hughes equipment.

As to signing in to that link,  when I click sign "in with Facebook" :

CWM030 

I would see if there's any way to convert the sign on to a sign on directly with them rather than via Facebook.  

Edit:  I just tried signing in with the Facebook thing and I got the same result, in that it didn't work.