Forum Discussion
Why in rual areas it cost more for less?
My service is up on Gen4 next month and I live in a rual area why is it that I can get 20gb for $100 plus but go 50 miles down the road and the plans change to 50gb monthly for $90 and when I talked ...
TG2 wrote:I'm Gen 4 Ultra plan so basically a 100 GB plan for $90.
WTH!! I'm getting screwed to put it bluntly. I can't even get that plan. I pay $74.89 for 20GB. 10 day time and 10 bonus(2-8am). Well I'm going to bring this up in a customer service call. If they can offer me that plan or something close, I'll consider staying. If not, CYA! Wow when we all get together and complare plans, a person can really see when they are getting the GB shaft. It's really sad, but it's business. And that's how it goes. It's not about customer service in the end, it's about home much cash they can get from a customer.
But I can see your point. You're better off staying put. But for me, it would be a huge upgrade. I'll pay for it, but it will be an upgrade for sure.
You're not getting the shaft but it is based on beam/gateway loading. Is why you have to enter zip code when ordering, different areas have different pricing. The burbs of New York will certainly have different plan pricing than Montana or Idaho.
I, and some others, were simply in the right place at the right time a few years back to get the Ultra plan. It is no longer available, along with Gen 4 plans entirely. Things do change.
Wasn't trying to rub your nose in it. Only saying that Exede "unlimited" plan doesn't look so rosy to me. Plus I generally get good speed. For me that is mostly anything 3+ Mbps as not a gamer and files still download reasonably fast unless in the GB size.
Watched Netflix show just a bit ago even though Testmy.net reported 1.8 Mbps. Granted a family with a bunch of kids trying to do things at the same time will not have a good experience with such speed.
Multiple devices connected at the same time doing data intensive things will certainly degrade the experience for everyone. This is even true for a good cable Internet connection.
PS: Did a couple tests before posting this and speeds were 17.5 Mbps and 24.7 Mbps only a minute apart. Quite an increase from the 1.8 when watching Netflix. Satellite internet speed can change quickly based on loading. How it is, limited satellite and gateway throughput, speed depends on number of users and what they are doing at any point in time.
No worries. I know you're NOT rubbing it in my face. I just feel data raped. I know they change plans and such, but overall for what I pay, I'm getting a bad deal. As for the Excede speeds, my neighbor can stream netflix with no issue until his 12GB was used up. Then he said he just had to buffer the movie a bit, and was good to go. With my setup, I couldn't even buffer a netflix movie when my data was used up. It's that slow. But I'm optimistic HN will work with me on getting a better plan. If not, it's no big deal. I now have other options I can use.
Hello GabeU,
Thanks for responding and Yes I can get gen5. But after reading some of the tech issues with Gen5 beams and slow speeds at night, I would need a guarantee in writing to protect my investment against faulty speed claims. But to be honest, here's my thinking. As posted below my cost per GB is pathetic. I don't want to renew for two years NOT knowing what the future holds for technology in my area, unless I have no choice. So I'm thinking since I've been a customer since 2012, it would be a good faith gesture to offer me the same price of gen5 data amounts for my current setup. Which is way better than I currently have. Bascially I'm paying $75 bucks for a 10GB plan with a 10GB bonus from 2-8am. The new plan closest to me would be the 30GB plan that has a 50GB bonus plan. See what I'm saying? The data is available in my area, I just didn't get the "Good Deal" of the hour. But like I said, I understand it's business, money, Etc. That's why I'm thankful I now have another choice. I can probably make the 30GB plan work, but I'm more interested in the 50GB plan. Game patches for the PS4, and Steam downloads can sometimes be large. I don't game "live" per say, because of the ping delay. But I should be able to at least download a game patch without using ALL my data. So my final thought is, I call up customer service and ask to pay the $99.99 per month for the 50GB plan and keep my Gen4. Hughesnet doesn't incure the cost of sending someone out to put a new dish and setup in my home, and I get the data I'd like to have at the gen4 speeds.
Now the deal breaker would be guaranteed speeds. I know they say up to a certain speed. But there should be a guaranteed min speed so that customer aren't getting ripped off. It's a contract right? It shouldn't be one sided. It needs to be fair. If I'm paying for advertised speeds, let's not play word games and provide me what I pay for.
They definitely aren't going to give any guarantee about speed, as there is no way they can guarantee something like that. There are too many things that can happen to affect speed, both expected and unexpected.
I also highly doubt they are going to raise your Gen4 data to the equivalent Gen5 amount for price you are paying, and for two reasons. One, they are no longer offering Gen4 plans, so I don't even know that you can upgrade a Gen4 plan anymore. And two, money. Pretty much the only way to get what you want with HughesNet is to upgrade to Gen5, like everyone else who wanted more data for the money.
So, in the end, you most likely have two options... upgrade or switch. Well, actually three, as you can always keep what you have.
I see your point. If that's the case, then I'll switch. Excede is the better deal, and in this area, their speeds are more reliable than hughesnet. I understand there are unexpected issues that arise. But when you advertise a speed, it should be somewhat close to that speed on a continuous basis. If not, you should be able to annul the contract. Maybe I'm a little old fashion to think I should get what I pay for. Either way, I'll still contact customer support and at least ask. You never know what can happen. To give more data for an extra cost is an extremely simple process. The only road block, is the human on the other end of the phone. Thanks for the advice though. It was clear thinking for sure.
