Scammed
I signed up for HughesNet after the sales-person told me 20 GB of internet would be plenty for someone streaming video every day, as well as doing regular web surfing. I fully depended on her to be a...
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When I first signed up for HughesNet, I knew my data would be limited, but like you - I had no idea how much data streaming actually used. During the first month, I watched ENDLESS hours of streaming shows and aside from the occasional buffering, I barely saw my data fall. I was blown away and thrilled. The next month, I couldn't get anything to stream at all and when I did, my data dropped substantially. My parents have had hughesnet for a long time, so I was expecting slower speeds in general, but it has been SO bad lately. I'll be ended my contract early as soon as it drops to a reasonable amount to do so. It's a waste of money at this point.
lindsayfuller wrote:When I first signed up for HughesNet, I knew my data would be limited, but like you - I had no idea how much data streaming actually used. During the first month, I watched ENDLESS hours of streaming shows and aside from the occasional buffering, I barely saw my data fall. I was blown away and thrilled. The next month, I couldn't get anything to stream at all and when I did, my data dropped substantially. My parents have had hughesnet for a long time, so I was expecting slower speeds in general, but it has been SO bad lately. I'll be ended my contract early as soon as it drops to a reasonable amount to do so. It's a waste of money at this point.
As mentioned in my reply to the OP, during the first twenty days of your service your data allotment was constantly reset. HughesNet does this as a courtesy to allow you to update/upgrade your devices to current without it impacting what would be your normal monthly data allotment, as it can use a LOT of data to do those things.
If you are NOT out of data and you are experiencing slow speeds, please perform the tests requested of the OP in the above post and, to keep your issue separate, please create a new topic to post your test Results URL. You can do so by clicking on the "Create a topic" button on the upper right while in the Tech Support section.
I'm only five months into my 2-year $400.00 penalty contract. I'm extremely unhappy with this service and have wasted countless hours trying to figure out where my data is disappearing to. Now, I'm told I should buy a new router that would allow me to see a breakdown of my usuage. I'm furious. How can you tell what your buy-out cost is?
Sorry you're having issues. You should start a new post in the Tech Support section, which you can do by clicking the blue "Start a topic" button on the upper right while in the aforementioned section.
There are ways that you can determine what is chewing through your data, or at least stop it, without needing to by a new router.
As for what your ETF (Early Termination Fee) would be, for residential customers is $400 for the first 90 days, then $15 less per month thereafter. Here's the link to subscriber agreement, which details the ETF structure. http://legal.hughesnet.com/SubAgree-03-16-17.cfm
Again, though, if you start a new topic we can help you to figure out what's chewing through your data, or at least give information on how to stop it if determining exactly what it is isn't possible without the router recommended to you.
