Forum Discussion
Today's Outage Again, I Suggest A Message On The Customer Service Phone #
When I called customer service today to see if I had a problem, or Hughes, I had to run the gauntlet , finally after 5 minutes the poor rep in Brownsville replied "yes, we are currently having an outage, it is a large one, we apologize for this". I suggested the outage message as I had a few times before, I used to hear when I called Wildblue.They had a message ready for such situations, and was flexible enough to be able to employ it as needed. "It would save you and me" I told him. "I'll write it your case" he responded.he gave me 3 days of my next bill,Hughes has always been great that way.I can't complain,Hughes has been great for me, I do suggest them to anybody that is looking for excellent satellite service broadband.
Still, I am perplexed why if Wildblue could have an outage message, why not Hughes, after I had suggested it 5 months before, and again even before that.
Some things don't change.
Still, I am perplexed why if Wildblue could have an outage message, why not Hughes, after I had suggested it 5 months before, and again even before that.
Some things don't change.- So they do have a message. I remember this kitty, it needs some herb:)
- Hi ecoalex!
I've missed the cats. :3 I'm sorry you didn't hear the automated message at first, I'm not sure when it went up exactly, but I'm just aware that there was a message. Hope all is well with you, feel free to drop by if you need anything.
Thanks,
Liz - Thanks Liz :)
My post to you had an oopsie, so I try again, shorter.
I called Hughes after about 10 mins after I had checked everything on my end.The Hughes rep was great.
Happy Thanksgiving
- Oops, missed this last post. That cat looks thrilled to be dressed up. Thank you and enjoy your Thanksgiving as well, ecoalex!
-Liz
