A HN Suggestion...then my Rant

I've been working I.T. now since 1977, most places I've worked provided the customer or employee's a portal to provide general information, downtimes, outages...etc, I think HN could reduce service calls and queries if they could provide outage information on the hughenet home page, I say that because this morning I could not get to my email, I checked the router/modem, my other sites, but email I received a connection reset. after trying a couple hours I contacted CS via chat, here comes the rant, my query once connected and got ---

"Hi Thank you for contacting Hughesnet, my name is Rey Santibanez", I asked if email was down, the CS rep said he/she could help, at the time I was on a very important call with work and logged on to work, suddently my call when silent and all my conenctions were lost, looking at my modem, it was rebooting!!! WTH!!! who does that?? 

really who?