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RJMFHWA's avatar
RJMFHWA
Freshman
6 years ago
Solved

25mps speed but Safari and Firefox load very slow

Am I missing something, the speed appears ok but the connection to both Firefox and Safari is extremely slow.  
Performance
  • Liz's avatar
    Liz
    6 years ago

    Good morning RJMFHWA,

     

    It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

     

    Thanks,

    Liz

     

     

RJMFHWA's avatar
RJMFHWA
Freshman
6 years ago

Thanks - I only wish the install technician had placed the modem in my bedroo. where I originally wanted it,  instead he placed in the living room which makes it difficult to run a landline into my bedroom.   

MrBuster's avatar
MrBuster
Senior
6 years ago
RJMFHWA wrote:

Thanks - I only wish the install technician had placed the modem in my bedroo. where I originally wanted it,  instead he placed in the living room which makes it difficult to run a landline into my bedroom.   

If your neighbors are running multiple WiFi routers, then it can be tricky or impossible to configure the WiFi around them.  I found that even one other WiFi on 2.4Ghz with a strength above -65dB and your 2.4Ghz WiFi will back down to 1 channel even if configured to use 2 channels, and if they are on an overlapping channel things get very bad.  I use a Netgear Powerline to allow connecting the computers using the network connection using the electric plugs as it is easy to setup.

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speed but Safari and Firefox load very slow","id":"message:118591","revisionNum":1,"repliesCount":8,"author":{"__ref":"User:user:97020"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:118591"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:118591"},"body@stripHtml({\"truncateLength\":200})":" Am I missing something, the speed appears ok but the connection to both Firefox and Safari is extremely slow.   ","body@stringLength":"123","rawBody":"

Am I missing something, the speed appears ok but the connection to both Firefox and Safari is extremely slow.  

","kudosSumWeight":0,"postTime":"2020-01-18T20:21:37.544-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:118591_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4656},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:118591":{"__typename":"Conversation","id":"conversation:118591","solved":true,"topic":{"__ref":"ForumTopicMessage:message:118591"},"lastPostingActivityTime":"2020-01-31T10:06:44.533-05:00","lastPostTime":"2020-01-31T10:06:44.533-05:00","unreadReplyCount":8,"isSubscribed":false},"ModerationData:moderation_data:118591":{"__typename":"ModerationData","id":"moderation_data:118591","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:118591_1":{"__typename":"Revision","id":"revision:118591_1","lastEditTime":"2020-01-18T20:21:37.544-05:00"},"ForumReplyMessage:message:118861":{"__typename":"ForumReplyMessage","id":"message:118861","conversation":{"__ref":"Conversation:conversation:118591"},"author":{"__ref":"User:user:71041"},"revisionNum":1,"uid":118861,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: 25mps speed but Safari and Firefox load very slow","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:118861"},"parent":{"__ref":"ForumReplyMessage:message:118766"},"body":"
RJMFHWA wrote:

Thanks - I only wish the install technician had placed the modem in my bedroo. where I originally wanted it,  instead he placed in the living room which makes it difficult to run a landline into my bedroom.   

If your neighbors are running multiple WiFi routers, then it can be tricky or impossible to configure the WiFi around them.  I found that even one other WiFi on 2.4Ghz with a strength above -65dB and your 2.4Ghz WiFi will back down to 1 channel even if configured to use 2 channels, and if they are on an overlapping channel things get very bad.  I use a Netgear Powerline to allow connecting the computers using the network connection using the electric plugs as it is easy to setup.

","body@stringLength":"981","rawBody":"
 wrote:

Thanks - I only wish the install technician had placed the modem in my bedroo. where I originally wanted it,  instead he placed in the living room which makes it difficult to run a landline into my bedroom.   

If your neighbors are running multiple WiFi routers, then it can be tricky or impossible to configure the WiFi around them.  I found that even one other WiFi on 2.4Ghz with a strength above -65dB and your 2.4Ghz WiFi will back down to 1 channel even if configured to use 2 channels, and if they are on an overlapping channel things get very bad.  I use a Netgear Powerline to allow connecting the computers using the network connection using the electric plugs as it is easy to setup.

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Good morning RJMFHWA,

\n\n

 

\n\n

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

\n\n

 

\n\n

Thanks,

\n\n

Liz

\n\n

 

\n\n

 

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Thanks - I only wish the install technician had placed the modem in my bedroo. where I originally wanted it,  instead he placed in the living room which makes it difficult to run a landline into my bedroom.   

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Thanks - I only wish the install technician had placed the modem in my bedroo. where I originally wanted it,  instead he placed in the living room which makes it difficult to run a landline into my bedroom.   

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