Performance
727 TopicsSlow to load, internet connectivity usually results in at least 1 retry
I’m a new Hughesnet customer, the modem blinks continuously and it takes forever to load the internet on all devices, is this the best I’m going to get for the price I’m paying? I still have services with kinectic till August 5th, for the money it is more superior if this is the best I’m going to get. I do remote work and it’s essential I have good internet service. Just need to know53Views0likes1CommentRepeated Outages
For months now, the once reliable steady Hughes service has had outages, almost daily, my wife says at night the outages last from 30 mins to one hour. The short term outages occur anytime 5 Am pst on thru the day. They usually are for a few minutes, except for the longer outages at night, after 9 Pm PST. Have other subscribers had this ? What causes this? Thanks40Views0likes0CommentsSystem State Code : 12.5.4
I have been a customer for the past 25 years and this is the worst service I have ever gotten. I had to call and try to understand someone that couldn't speak English if they even tried, then they sent me a new HR3000 Modem and I am still getting the System State Code : 12.5.4. . Tech support was supposed to call in 24 to 48 hours and that was 5 days ago and still no call. I have to hook up to my phone just to get connected to the internet. When I disconnect from my phone I get the 12.5.4 System code again. I am getting fed up with this crap and am seriously thinking about switching to Starlink.Solved284Views0likes14Comments- 158Views0likes2Comments
Roof damage
So I had the satellite for internet installed by a HughesNet contractor April 2025 on my dad's 20-year-old deck flat roof. There's been some heavy rains & I've noticed that the roof is now significantly leaking around the installation site as well as along the outside, which was not an issue before. How do I go about getting HughesNet to help pay for the repairs or replacing of this? I'm in Michigan so the statute is 3 years from the date of damage or from the discovery. At the time of installation, the contractor also "drilled by mistake" in the roof & claimed he patched it. There's a small amount of bowing in that spots that he "patched". Local roofing company says they have to replace the entire roof of the deck as the damage is done. The smaller satellite to the right has minimal leaking but that's not from HughesNet. https://imgur.com/a/YurU13c140Views0likes3Comments