Forum Discussion

ArchMDD's avatar
ArchMDD
Freshman
5 years ago

A strange case.

Hello, I'm new to this satellite internet thing but from what I have read this system works well for email, web browsing and even some video viewing. First, I have a primary internet service provider ...
  • Liz's avatar
    Liz
    5 years ago

    Good morning ArchMDD,

     

    Thank you for this update. We're working on expediting a tech visit to address the sparking. In the meantime, please unplug the modem's power cable from its power brick to be safe.

     

    I'll keep you updated if I have any other news on this dispatch.

     

    -Liz

  • ArchMDD's avatar
    ArchMDD
    5 years ago

    Hello, as a last post I'd like to share what we found.  I resetted my entire Network on both my PC and phones.  I deleted Crossfire DNS from both the IPV4 and 6.  I left both of the settings to be decided by provider.  Configuring the router of my primary internet service I chose Crossfire DNS.  Configuring Hughes Net router for Googles DNS.  The DNS are on the routers, not on my PC settings.  This solved the problem.  Thanks! I really, really wanted this service to work. I'm glad.

Liz's avatar
Liz
Moderator

Hi ArchMDD,

 

I see it's your first post here, so welcome to the community! Thank you for reaching out to us. I'd like to look into this, please private message me your SAN (account number) or the associated phone number.

 

Thanks,

Liz

ArchMDD's avatar
ArchMDD
Freshman
5 years ago
Thanks for answering. I will. I'm using my other internet. I don't have Hughes Net internet since Monday.
  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Good morning ArchMDD,

     

    Thank you for messaging me the requested info. I ran diagnostics on your site and I see that it is online. Currently I see there's a Samsung and a Xiaomi device connected.

     

    Are you able to browse the internet on the Samsung? It only has a fair signal strength so you might want to test it while closer to the modem, or switching it to the 2.4 GHz network which has a larger range.

     

    -Liz

    • ArchMDD's avatar
      ArchMDD
      Freshman
      5 years ago
      That is interesting, the Xiaomi is not responding to the network. Yes, I can browse the internet and YouTube on the Samsung. However, the wireless icon says "Internet may not be available. "

      My other Samsung phone says the same no internet. When I connect the PC i can browse 1 to 2 pages before the connection times out and then I can't access anything.

      A technician will come on Sept 22, but I'd like to do everything I can to fix this up. When I run the Speed test on that one phone I got 11mbps today, but no upload.
      • Liz's avatar
        Liz
        Moderator
        5 years ago

        I can't tell what's going on exactly with both devices, I just see that both are connected, and again the HughesNet equipment is working normally; no red flags from my end. 

         

        When you directly connect a PC to the HughesNet modem, and you find that you can't browse or think you don't have internet, please check the modem's status page by entering www.systemcontrolcenter.com in your browser. 

         

        This site lives in the modem, so no internet connectivity is needed; this provides a state code that tells us what the modem is currently doing. 

        To find the state code, click the system status light in the top left and the state code will be on the next page, it may look like 0.0.0. (0.0.0 indicates that all is working normally).

         

        -Liz